Quality Assurance Manager

FERGUSON•Fulton, MS

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently seeking a Quality Assurance Manager to join our Fulton Pipe Yard team! This position is responsible for metrics, tracking and reporting, ensuring that processes are followed, and deadlines met, and implementing strategies in support of meeting company-wide goals.

Requirements

2+ years management experience coordinating a team of 3 or more
ISO90000 implementation experience is required
Proficient in Microsoft applications including significant Excel skills
Prior experience writing SOPs, processes and procedures
Previous experience with report writing, analytics and crafting power point presentations
Strong working knowledge of Order Manager
Analytical, quick problem-solving skills
Data entry experience
Ability to optimally communicate with vendors via email whose primary language is not English
Strong interpersonal skills and ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required

Responsibilities

Responsible for maintaining accurate records of defective product.
Completing follow ups with the Suppliers to ensure they are working quickly to resolve the product defect issues.
Acquiring replacement parts to resolve product defect issues prior to them occurring.
Working with the warehouse team to reduce unavailable product.
Ensure associates leading activity within their assigned area are knowledgeable with regards to the requirements of the Quality Management.
Responsible for handling data regarding consolidated quality metrics.
Participate in quality audits as needed.
Responsible for inventory accuracy and reconciliation
Maintains the configuration and product file for the facility