Head of Wealth Business Services Execution (US)

TD Bank•Boston, MA

13d•Onsite

About The Position

This role is responsible for the effective execution of advisor lifecycle management, compensation infrastructure, regulatory and operational controls, and business performance analytics, while enabling scalable growth and strong advisor productivity. The Head of Wealth Business Services Execution acts as a critical partner to Sales, Risk, Compliance, Finance, and Banking leadership to drive operational excellence, enhance advisor experience, and maintain a robust control environment. The position provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling disciplinary actions as required. It also provides leadership over sales and distribution support infrastructure, ensuring advisors have the tools, processes, and insights needed to grow and retain client relationships. The role partners with sales leadership to drive advisor productivity, practice management, and field engagement initiatives, and supports referral programs and collaboration with banking partners. It enables advisors and field leaders with the tools, processes, insights, and operating support needed to grow and retain client relationships, strengthen practice management, and improve the advisor experience. The Head of Wealth Business Services Execution oversees advisor onboarding and offboarding processes, ensuring efficient, compliant transitions across the advisor lifecycle, and partners with field leadership to support organizational structure, territory alignment, and advisor engagement models. The role establishes consistent processes and governance for field support functions, leads the design, implementation, and ongoing governance of advisor compensation plans aligned to firm strategy and regulatory expectations, and oversees vendor relationships for compensation administration, ensuring accuracy, transparency, and timeliness of payouts. It develops and maintains internal goaling methodologies tied to performance, growth, and profitability metrics, and develops an analytics framework to assess advisor performance, productivity, and profitability across segments. The position delivers actionable insights to senior leadership and field management to support strategic decision-making and partners with Finance and Data & Analytics teams to ensure data integrity and reporting consistency. It leads governance across conflicts of interest management, incident management and escalation protocols, privacy and data protection programs, and End-User Computing (EUC) governance. The role ensures adherence to SEC/FINRA regulatory requirements and internal risk frameworks, drives continuous improvement of controls, documentation standards, and audit readiness, and oversees advisor licensing and registration processes, ensuring compliance with all regulatory requirements. The Head of Wealth Business Services Execution maintains proactive oversight of registration status, continuing education, and jurisdictional requirements, partners with Compliance to manage regulatory examinations and inquiries, and leads vendor governance framework across administrative functions, including compensation partners and operational vendors. It establishes performance standards, service level agreements (SLAs), and ongoing monitoring processes, ensures appropriate risk management and due diligence for all third-party relationships, and owns and maintains the Business Continuity Planning (BCP) framework for the wealth business. The role ensures operational resilience through testing, scenario planning, and recovery readiness, and coordinates with enterprise risk and technology teams on disaster recovery alignment. It acts as a key liaison across Wealth, Banking, Risk, Compliance, Finance, and Technology, drives cross-functional initiatives to improve client and advisor experience, and builds and leads high-performing teams, fostering a culture of accountability, control discipline, and continuous improvement. The position drives disciplined execution, scalable growth, advisor productivity, compensation governance, vendor performance, regulatory readiness, control effectiveness, data integrity, business continuity readiness, and analytics-informed decision-making across the wealth business. It builds and leads high-performing teams, fosters accountability and control discipline, promotes continuous improvement, and influences senior stakeholders across Wealth, Banking, Risk, Compliance, Finance, Technology, and Data and Analytics.

Requirements

Bachelor's Degree required
15+ years of experience in wealth management, broker-dealer operations, or financial services leadership
Deep understanding of advisor business models, compensation structures, and field dynamics
Strong knowledge of regulatory frameworks (SEC, FINRA, privacy regulations)
S24 and/or S27 licensing required
Proven experience in operational governance, risk management, and control frameworks
Experience managing vendor relationships and large-scale operational programs
Demonstrated ability to lead analytics-driven decision-making and performance management
Executive presence with the ability to influence senior stakeholders
Must be eligible for employment under standards established by FINRA.
Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority or self-regulatory organization, are required by federal law for this position.

Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Provides leadership over sales and distribution support infrastructure, ensuring advisors have the tools, processes, and insights needed to grow and retain client relationships
Partners with sales leadership to drive advisor productivity, practice management, and field engagement initiatives
Supports referral programs and collaboration with banking partners, including QKA alignment and optimization
Enables advisors and field leaders with the tools, processes, insights, and operating support needed to grow and retain client relationships, strengthen practice management, and improve the advisor experience
Oversees advisor onboarding and offboarding processes, ensuring efficient, compliant transitions across the advisor lifecycle
Partners with field leadership to support organizational structure, territory alignment, and advisor engagement models
Establishes consistent processes and governance for field support functions
Leads design, implementation, and ongoing governance of advisor compensation plans aligned to firm strategy and regulatory expectations
Oversees vendor relationships for compensation administration and ensures accuracy, transparency, and timeliness of payouts
Develops and maintains internal goaling methodologies tied to performance, growth, and profitability metrics
Develops analytics framework to assess advisor performance, productivity, and profitability across segments
Delivers actionable insights to senior leadership and field management to support strategic decision-making
Partners with Finance and Data & Analytics teams to ensure data integrity and reporting consistency
Leads governance across conflicts of interest management, incident management and escalation protocols, privacy and data protection programs and End-User Computing (EUC) governance
Ensures adherence to SEC/FINRA regulatory requirements and internal risk frameworks
Drives continuous improvement of controls, documentation standards, and audit readiness
Oversees advisor licensing and registration processes, ensuring compliance with all regulatory requirements
Maintains proactive oversight of registration status, continuing education, and jurisdictional requirements
Partners with Compliance to manage regulatory examinations and inquiries
Leads vendor governance framework across administrative functions, including compensation partners and operational vendors
Establishes performance standards, service level agreements (SLAs), and ongoing monitoring processes
Ensures appropriate risk management and due diligence for all third-party relationships
Owns and maintains Business Continuity Planning (BCP) framework for the wealth business
Ensures operational resilience through testing, scenario planning, and recovery readiness
Coordinates with enterprise risk and technology teams on disaster recovery alignment
Acts as a key liaison across Wealth, Banking, Risk, Compliance, Finance, and Technology
Drives cross-functional initiatives to improve client and advisor experience
Builds and leads high-performing teams, fostering a culture of accountability, control discipline, and continuous improvement
Drives disciplined execution, scalable growth, advisor productivity, compensation governance, vendor performance, regulatory readiness, control effectiveness, data integrity, business continuity readiness, and analytics-informed decision-making across the wealth business
Builds and leads high-performing teams, fosters accountability and control discipline, promotes continuous improvement, and influences senior stakeholders across Wealth, Banking, Risk, Compliance, Finance, Technology, and Data and Analytics