Head of Tutor Strategy & Operations

ClassDojo • San Francisco, CA

1d • $200,000 - $300,000 • Remote

About The Position

ClassDojo is building learning experiences for children through Dojo Tutor, a marketplace that connects families with experienced teachers for one-to-one tutoring and small-group classes. The Tutor Operations team supports the marketplace by acquiring and retaining tutors, improving session reliability and quality, and supporting families and tutors. The team has helped grow Tutor while improving its margins and works closely with Product, uses experiments, and builds tools with AI.

The Head of Tutor Strategy & Operations will lead and grow the Tutor Operations team and act as a strategic partner to Product and business leadership. The role covers tutor supply acquisition and retention, session reliability and quality, customer support, tutor community, and manual operations. The position is suited to a people-oriented, analytical leader with technology operations experience who can set priorities, improve outcomes, and use AI to execute effectively.

ClassDojo is a distributed company and hires regardless of location, provided employees can maintain significant working-hours overlap with an Americas time zone. Compensation depends on geographic location, experience, and skillset. The stated U.S. salary ranges are $230,000–$300,000 for CA, WA, NY, NJ, and CT, and $200,000–$255,000 for other U.S. states.

Requirements

• Strong record of people management and leadership, including motivating people, holding them accountable, and helping them grow.
• Experience leading operations at a technology company; marketplace experience is preferred.
• Analytical approach, including setting measurable goals, examining data directly, and making clear prioritization decisions.
• Focus on owning outcomes, not just processes, and holding the team to the same standard.
• Hands-on execution and use of AI to increase productivity.
• Willingness to have significant working-hours overlap with one of the Americas time zones.

Nice To Haves

• Experience teaching, tutoring, or working in edtech.
• Experience scaling a support or operations function through automation and AI rather than headcount.
• Experience running operations for an international or new-market expansion.
• Experience leading operations for a marketplace business.

Responsibilities

• Lead the Tutor Operations team across tutor supply acquisition and retention, session reliability and quality, customer support, tutor community, and manual operations.
• Set ambitious goals, coach team members, provide direct feedback, and support their growth.
• Shape Tutor's growth strategy with Product, bring frontline insights into roadmap decisions, and provide the operational support needed for launches.
• Ensure the marketplace has the right mix of tutors across subjects, grades, time slots, languages, and locales, while improving quality and reliability.
• Guide the team in providing fast and accurate support to families and tutors while increasing automation and reducing cost per contact.
• Prioritize the team's work, protect its capacity, and connect operational processes to measurable business outcomes.
• Act as a strategic partner to Product and business leadership, including challenging and sharpening senior leaders' thinking.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed