Head of the Global Fraud Fusion Center, MD, C16

Citi • San Antonio, TX

3d • $250,000 - $500,000

About The Position

The Head of the Global Fraud Fusion Center is an executive leadership role responsible for directing Citi’s enterprise proactive fraud intelligence, macro-detection, and adversarial threat simulation capabilities. Operating within the 1st Line of Defense, this leader drives threat assessment and rapid containment across global lines of business by integrating Cyber, Fraud, and Anti-Money Laundering (AML) intelligence into an actionable defense framework.

The role oversees three operational pillars: Fraud Fusion Center Core Operations & Intelligence, including proactive detection and alerting, OSINT and cyber intelligence gathering, and dark web monitoring; Fraud Vulnerability Testing & Ecosystem Orchestration, coordinating internal Data & Analytics, Technology, Cyber Security Operations, and external AI research partners; and Fraud Red Team & Adversarial Simulation, conducting offensive threat testing and control validation across customer journeys and digital products.

The Head represents Citi with international law enforcement agencies, regulatory bodies, and industry alliances. The position develops intelligence integration and AI-driven security strategies, directs fraud red teaming and vulnerability testing, establishes performance measures, and delivers threat assessments and briefings to executive committees, the Board, and regulatory supervisors. The role is based in Jacksonville, Florida, and is full-time.

Requirements

• 15+ years of progressive leadership experience in fraud risk management, cyber-fraud intelligence, financial crimes prevention, or security operations within global financial institutions, top-tier fintechs, or relevant intelligence, defense, or government agencies.
• 15+ years of demonstrated success leading, mentoring, and scaling large, multidisciplinary, globally distributed technical teams.
• Deep mastery of cyber-fraud convergence, organized financial crime tradecraft, red teaming and adversarial testing, and enterprise digital payment systems.
• Strong practical working knowledge of modern AI/ML technologies, including Generative AI, LLMs, automated agentic workflows, and synthetic media, and their application to fraud prevention, threat intelligence, and detection.
• Working knowledge of advanced anomaly detection platforms, graph/linkage analytics, customer behavioral profiling, and cloud-scale telemetry tools.
• Proven ability to brief and advise executive committees, board members, regulatory authorities, and international law enforcement agencies.
• Exceptional communication, executive negotiation, crisis management, and cross-functional execution capabilities.
• Bachelor’s degree from an accredited university or equivalent global credential; extensive executive management experience required.

Nice To Haves

• Master’s degree in Cybersecurity, Computer Science, Data Science, Information Systems, Criminal Justice, Financial Crime Risk Management, or Business Administration.
• Relevant professional certifications, such as Certified Fraud Examiner (CFE), Certified Information Systems Security Professional (CISSP), Certified Anti-Money Laundering Specialist (CAMS), Certified Threat Intelligence Analyst (CTIA), or GIAC Cyber Threat Intelligence (GCTI).
• Practical experience implementing and operationalizing MITRE Fight Fraud (F3) or MITRE ATT&CK frameworks within large-scale enterprises.
• Prior leadership experience within public-private information-sharing bodies such as NCFTA, FS-ISAC, or Europol Financial Crimes Centre.

Responsibilities

• Provide executive leadership and operational governance for Core Fusion Operations and the Fraud Red Team.
• Build an agile, accountable, high-performance culture across a globally distributed, multidisciplinary organization.
• Break down organizational silos across business units, technology teams, CISO/SOC, Compliance, and the 2nd and 3rd Lines of Defense to support rapid threat sharing and operational alignment.
• Integrate Cyber, Fraud, and AML threat intelligence to uncover organized crime networks, dark web exposures, account takeovers, and multi-vector financial crime schemes.
• Monitor evolving criminal threats, including Generative AI, synthetic media and deepfakes, automated bot networks, and synthetic identity fraud.
• Translate external trends and tactical threat intelligence into enterprise investment priorities, policy adjustments, and defensive measures.
• Build, scale, and continuously operate Citi’s dedicated Fraud Red Team.
• Conduct offensive simulations, stress tests, and scenario-based attacks across digital banking platforms, customer onboarding journeys, and payment ecosystems.
• Oversee fraud vulnerability testing and technical collaboration among internal Fraud Data & Analytics, Cyber engineering, Technology, and frontier AI research partners.
• Define and execute the Fusion Center technology roadmap, addressing AI’s use both by criminal actors and as a defensive capability.
• Partner with Enterprise Technology, Data Science, Cyber, and Risk teams to deploy machine learning, telemetry tools, graph/network linkage analytics, and behavioral biometrics across intelligence, detection, investigations, and automated response.
• Drive enterprise-wide macro anomaly detection using telemetry and transaction data to enable rapid containment and measurable loss avoidance.
• Represent Citi in the global fraud intelligence ecosystem and establish strategic partnerships with federal and international law enforcement bodies.
• Participate in intelligence alliances and industry consortia and promote frameworks such as MITRE Fight Fraud (F3).
• Establish and track executive-grade KPIs and KRIs, including speed-to-detection, mean time to containment, control improvement velocity, and direct and indirect loss avoidance.
• Deliver threat assessments, performance dashboards, and briefings to Executive Committees, the Board of Directors, and global regulatory supervisors.
• Balance risk management with customer experience to preserve friction-free client journeys while maintaining robust defenses.

Benefits

• Annual discretionary incentive compensation, including cash bonus and equity/long-term incentive awards.
• Health insurance, including medical, dental, and vision coverage.
• Retirement savings plans with employer matching contributions; 401(k).
• Life, accident, and disability insurance.
• Executive wellness programs and wellness programs.
• Parental leave.
• Tuition assistance.
• Flexible workplace arrangements.
• Paid time off, including vacation, sick leave, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive