Head of the Department

NetCost Market•Delray Beach, FL

5h•$15 - $18

About The Position

The Head of the Department oversees daily operations within an assigned department at NetCost Market. The role ensures shelves and displays are well-stocked, clean, organized, and properly merchandised, while supporting staff development and providing exceptional customer service. It plays a leadership role in maintaining quality standards, safety, and team efficiency in alignment with the company’s values and procedures.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Strong leadership and communication skills.
Ability to lift up to 50 lbs and work on your feet for extended periods.
Detail-oriented, with a strong sense of organization and accountability.
Team player with a passion for serving the community.

Nice To Haves

Prior experience in retail or grocery, especially in a supervisory role.

Responsibilities

Maintain full stock levels, proper product rotation, and organized displays throughout the department.
Ensure cleanliness and organization of department work areas, storage, and sales floor.
Train and develop new and current staff in department procedures, customer service, and safety standards.
Monitor product quality and expiration dates, and remove or report damaged or expired items.
Receive and inspect incoming deliveries for accuracy, quality, and safety compliance.
Maintain correct product labeling, pricing, and signage throughout the department.
Provide helpful customer service, assist customers in locating products, and answer questions.
Oversee merchandising, including promotional and seasonal displays.
Maintain proper use and condition of department equipment and report malfunctions as needed.
Follow food safety, sanitation, and store policy guidelines.
Communicate with store leadership regarding product needs, employee issues, and customer concerns.
Ensure a safe working and shopping environment for employees and customers.
Respond quickly and professionally to customer inquiries and concerns.
Walk the department regularly to monitor operations, cleanliness, and appearance.
Support a positive work culture and team morale.
Perform other duties as assigned.