TECH000: Head of Technology/CIO

JerseySTEM, Inc. • ,

7d

About The Position

JerseySTEM is seeking an experienced Head of Technology / Chief Information Officer (CIO) to provide leadership, strategic oversight, and team management for our technology department. Taking the reins from our Interim CIO, you will lead a team of 6–8 technical leads (and their respective associates) who maintain our core operational platforms, including Google Workspace, Salesforce, and Jira. This is fundamentally a people leadership and operational management role rather than a hands-on technical coding position.

Requirements

• Service Mindset: View internal teams and stakeholders as primary clients, prioritizing responsive, high-quality technical support.
• Team Leadership & Strategy: Proven ability to articulate technology strategy, gain team buy-in, and foster collaboration among technical leads and associates.
• Non-Profit Experience & Adaptability: Prior experience working with non-profits or community organizations, with a demonstrated ability to thrive and innovate within resource-constrained operating environments.
• Strong Communication: Exceptional interpersonal and communication skills to convey strategy clearly and build alignment across teams.
• Drive & Initiative: A strong sense of urgency focused on decisive execution and timely problem-solving.
• Team Advocacy: Serve as an enthusiastic champion and advocate for the Tech team and its contributions.
• Technical Familiarity: General exposure to or familiarity with core platforms, including Google Workspace, Salesforce, and Jira.
• Documentation Focus: Strong commitment to clear, thorough documentation to ensure operational continuity and seamless succession.

Responsibilities

• Cultivate an open, feedback-driven environment focused on mission impact over ego to ensure all technology decisions directly serve the youth we empower.
• Serve on the Executive Committee as the primary liaison and advocate for the Tech team.
• Facilitate weekly Tech meetings to align goals, resolve roadblocks, and advance both technical capabilities and organizational mission objectives.
• Establish and monitor Service Level Agreements (SLAs) across the organization to deliver responsive, high-quality technical support.
• Champion best practices in technical documentation and build a sustainable succession pipeline for key technical roles.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed