Head of Strategic Programs, SNF

Sage•New York, NY

2d•Hybrid

About The Position

Sage is seeking a Head of Strategic Programs to scale its Skilled Nursing (SNF) business from early traction to repeatable growth. This role is crucial for turning real-world deployments into scalable sales, delivery, and expansion methods. The position operates at the intersection of Product, Sales, and Operations, partnering with the GM to drive key initiatives. The Head of Strategic Programs will work directly with clients and sales teams to design solutions, and build the systems, insights, and playbooks necessary for team scaling. This is a hands-on role requiring a blend of execution, customer engagement, and strategic thinking.

Requirements

6–10 years of experience in business operations, strategy, consulting, or high-growth startups.
Track record of driving cross-functional initiatives tied to revenue growth, deployment, or expansion.
Experience working with enterprise or multi-site customers in complex environments.
Experience navigating a highly-regulated industry, preferably healthcare.
Strong analytical, financial, and communication skills.
Comfortable operating in client-facing settings and influencing senior stakeholders.
Ability to travel (~25% of the time).

Nice To Haves

Experience in skilled nursing, post-acute care, or healthcare operations.

Responsibilities

Lead execution across pilots, enterprise rollouts, and high-priority initiatives.
Establish operating cadence to drive accountability, speed, and cross-functional alignment.
Track and deliver against key metrics including adoption, time-to-value, ROI, and customer satisfaction.
Identify and resolve risks to ensure successful deployments and strong customer outcomes.
Partner with Sales and enterprise clients to design, scope, and deliver solutions tailored to complex SNF, CCRC and healthcare environments.
Build playbooks, tools, and processes that enable Sales to win and Operations to deliver excellence.
Translate early wins into clear, repeatable models for implementation and expansion.
Partner with GTM teams to refine positioning, sales motion, and expansion strategy.
Reduce friction across the customer lifecycle—from initial sale through ongoing delivery and expansion.
Support high-stakes client and prospect meetings, shaping solution design, implementation approach, and ROI narrative.
Act as the voice of the customer, translating operational and clinical insight into product direction.
Partner closely with Product to shape roadmap, packaging, and positioning.
Identify gaps between product capabilities and market needs and drive solutions.
Ensure product evolution improves sellability, implementability, and measurable impact.
Develop dashboards and reporting that tie customer performance to revenue outcomes.
Translate data into clear, actionable insights for leadership and cross-functional teams.
Equip Sales and Customer teams with ROI narratives that support expansion.
Ensure real-time visibility into performance, risks, and growth opportunities.