Head of Strategic Accounts

Factory NYC • New York, NY

2d • Hybrid

About The Position

The Head of Strategic Accounts is a senior leadership role responsible for managing and growing the company’s most valuable client relationships. This position drives long-term revenue expansion, client retention, and strategic partnerships across a high-value portfolio representing a significant share of company revenue.

Requirements

• 7+ years of experience in account management, client services, or business development
• Proven success managing and growing large, high-value client accounts
• Strong communication, negotiation, and relationship-building skills
• Ability to think strategically while managing multiple priorities
• Experience working cross-functionally with operations, production, or project teams
• Proficiency with CRM systems and reporting tools

Responsibilities

• Own and lead relationships with key strategic clients, ensuring high satisfaction and long-term retention
• Identify and drive revenue growth opportunities within existing accounts, including upselling and cross-selling
• Develop and execute strategic account plans aligned with client goals and company objectives
• Lead client communications, business reviews, and high-value initiatives
• Collaborate cross-functionally with internal teams to ensure successful project delivery
• Monitor account performance, track growth opportunities, and maintain accurate CRM reporting
• Proactively identify risks and resolve client or project challenges

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed