Head of Site - Dallas
About The Position
Relay is hiring a Head of Site to launch and lead its first U.S. sortation centre in Dallas. This hands-on operational leadership role owns site performance, safety, people, and parcel flow in a high-reliability, technology-enabled operation. The Head of Site will maintain an on-the-ground leadership presence, oversee operations managers and their teams, and make calm, evidence-based decisions to keep operations safe, efficient, and on time. The site operates around the clock, including night shifts. The role works closely with central Workforce Management and Training & Education teams to forecast labour, maintain competence, and develop capability. The successful candidate will bring disciplined execution, strong people leadership, dynamic problem-solving, and experience operating amid high tempo, constant change, and 24/7 demands.
Requirements
- Deep experience running high-reliability, high-tempo environments.
- Experience managing a 24/7 operation, including night shifts.
- Ability to make fast, calm, data-driven decisions under pressure.
- Strong people-management skills, including developing leaders and holding teams accountable.
- Execution-first mindset focused on repeatability, structure, and on-time delivery.
- Clear communication and ability to give direct, respectful feedback.
- Real-time problem-solving skills involving flow, labour, and queues.
- Ability to maintain a safe, high-trust, high-expectation environment.
- Experience working in a startup or demonstrable experience in a hyper-growth, constantly changing environment.
- Understanding of the demands of 24/7 operations where on-time success is critical.
- Strong technical fundamentals and entrepreneurial drive.
Responsibilities
- Lead daily sortation operations with a visible, on-the-ground presence.
- Maintain stable operational flow, protect throughput, and ensure parcels move on time.
- Lead and develop Shift Managers and their teams through clear direction, feedback, and accountability.
- Oversee round-the-clock operations, including night shifts.
- Make real-time decisions using evidence and data.
- Enforce operational discipline, safety compliance, and repeatable processes.
- Coordinate with Workforce Management and Training & Education on labour forecasting, competence, and capability.
- Maintain equipment uptime, consumables availability, and operational continuity.
- Manage operational flow, labour, and queues dynamically.
- Build a safe, high-trust, high-expectation culture.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
