Head of Site - Dallas

Relay Technologies • Dallas, TX

12d • Onsite

About The Position

Relay is hiring a Head of Site to lead its first U.S. sortation centre in Dallas. This hands-on operational leadership role owns site performance, safety, people, and parcel flow across every shift in a high-reliability, technology-enabled operation. The Head of Site leads operations managers and works with central Workforce Management and Training & Education teams to ensure safe, efficient, and timely operations. The role requires an on-the-ground leadership presence, disciplined execution, calm real-time decision-making, and evidence-based problem solving in a fast-paced, 24/7 environment.

Requirements

• Deep experience running high-reliability, high-tempo environments.
• Ability to remain calm under pressure and make fast, data-driven decisions.
• Strong people-management skills, including developing leaders and holding teams accountable.
• Execution-first approach focused on repeatability, structure, and on-time delivery.
• Experience managing a 24/7 operation, including night shifts.
• Clear communication skills and ability to give direct, respectful feedback.
• Ability to solve real-time problems and dynamically manage flow, labour, and queues.
• Ability to build a safe, high-trust, high-expectation environment.
• Practical approach that values simplicity and operational clarity.
• Experience in a startup or demonstrable experience in a hyper-growth environment with constant change.
• Understanding of the demands of 24/7 operations and the importance of on-time success.

Responsibilities

• Lead daily sortation operations with a visible, on-the-ground presence.
• Maintain stable flow and throughput, ensuring parcels move on time.
• Manage and develop Shift Managers and their teams through clear expectations, feedback, and accountability.
• Oversee round-the-clock operations, including night shifts.
• Make calm, real-time decisions using data and evidence.
• Enforce operational discipline, safety compliance, and repeatable processes.
• Coordinate with Workforce Management and Training & Education to forecast labour, maintain competence, and improve capability.
• Maintain site readiness, including equipment uptime, consumables availability, and operational continuity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed