Responsable des contrats de services / Head of Services Contracts

Airbus•Montreal, QC

1d•Hybrid

About The Position

The A220 commercial aircraft Programme is looking for a Head of A220 Services Contracts to join our A220 Customer Services team based in Mirabel (Québec, Canada). Your role as Head of the department will be to lead a multidisciplinary team of 10 people driving the negotiation and customization of services contracts and their financial cycle, while ensuring warranty administration and providing support to aircraft sales campaigns through the strategic valuation of support offers.

Requirements

Educated to degree level in Law, Business, or a related discipline
Minimum of ten (10) years of solid experience in the aviation industry
At least 3 years of experience in people management
Fluent in french and english (written and verbal), for international negotiations
Proven ability to negotiate and draft complex contractual templates and clauses
Strong transverse leadership skills with the ability to influence at all organizational levels
Analytical mindset capable of combining attention to detail with business pragmatism
Proficiency in Google Suite (Docs, Sheets, Slides)

Responsibilities

Lead and motivate a team of 10 people across contract management, invoicing, aircraft warranty and sales support
Monitor performance levels (On-time/On-quality/On-cost) while maintaining high stakeholder satisfaction
Customize and negotiate support and services contractual documents in line with company policies
Assess contractual risks and propose mitigation solutions for complex business transactions
Manage financial workflows, including invoicing, credit risk definition, and receivables collection
Oversee aircraft warranty administration, including technical adjudication of claims and budget management
Support aircraft sales by identifying risks and opportunities and valuing support packages for RFPs
Drive process harmonization and tool development in coordination with global Airbus entities