Head of Service, Crimson Rise

Crimson Education•Los Angeles, CA

6d•Remote

About The Position

Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the front page of the Wall Street Journal. Crimson is the only college admissions consultancy that brings together: Former Ivy League and Top 20 admissions officers to rigorously review and refine applications Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation We’re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand. As we expand Crimson Rise, our division supporting 0-14 year-olds, we are seeking an exceptional operator and educator to take full ownership of service execution—someone who builds the systems that make outstanding service possible at scale. Step up to lead a visionary, collaborative team committed to making a significant impact on global education standards and student success.

Requirements

Undergraduate degree from a Top 20 US or Top 20 UK university
5+ years professional experience, with demonstrated people management responsibility
Proven track record of building operational systems from scratch, or of significantly improving existing operational systems
Experience in a client-facing service role with high-expectations clients or families
Ability to personally deliver Crimson Rise (education consulting) at the highest standard; or a credible, specific plan to develop this skill rapidly
Operational systems design: ability to build KPI frameworks, tracking mechanisms, and training programs from the ground up
People leadership and coaching: can develop and manage a distributed, remote team with varied experience levels
Multi-stakeholder fluency: effective communicator with clients/families, sales teams, contractors, and senior leadership
Directness and early escalation: comfortable surfacing problems before they become crises
Self-directed in ambiguous scenarios
AI/Tech comfort: can use LLMs to spec what needs to be built, work productively with dev teams, and maintain ownership of interim tech solutions for tracking/driving student progress
Superior written and oral communication

Nice To Haves

Admissions, educational consulting, or academic instructional experience beneficial

Responsibilities

Building and owning the operational infrastructure that allows Rise to run at scale
Driving implementation of current and upcoming Rise product iterations
Revenue retention for current and graduating Rise students
Leading, developing, and managing the Rise leadership team and strategy globally
Personally delivering outstanding service to a small portfolio of VIP students
Managing key cross-functional relationships: operations, sales, marketing, competition partners, and Crimson Core (the G9+ service that Rise students graduate into)
Translating Rise product vision into operational systems: KPIs, tracking mechanisms, onboarding frameworks, and training curricula
Identifying gaps in current delivery and designing scalable, financially sound solutions
Ensuring service changes account for market pricing and are operationally viable before rollout
Building or speccing the tooling and technology that supports Team Leads and Strategists in delivering consistently high quality work
Designing service framework and leading implementation of upcoming product iterations, including our early years (ages 6-10) product launch
Hiring, onboarding, and developing Strategists and Team Leads across regions
Driving alignment and cohesive service delivery between Strategists and Tutors/Mentors
Running 1:1s and performance reviews; maintaining development plans for every direct report
Monitoring student outcomes and consistent delivery across the team
Coaching for Rise strategy craft and individual professional growth within Crimson
Personally managing a small portfolio of VIP students to the highest Rise standard
Maintaining expert-level knowledge of admissions trends, competition strategy, and Rise methodology to credibly model and teach the craft
Building and sustaining trust with the sales team; serving as a credible, proactive partner in complex pre-enrollment conversations
Partnering with Crimson Honors (competitions), Indigo, and other relevant Crimson Enrichment services to build complementary services that support Rise students
Collaborating with Crimson Core (G9+), Crimson Athletics, and other related service teams to ensure smooth transitions and proactive escalation management for shared students