Head of Service Development

Newmedica

1d•$0 - $95,000•Hybrid

About The Position

Newmedica, part of the Specsavers group, is a leading provider of NHS ophthalmology services in England, offering outpatient appointments, diagnostic testing, and eye surgery. They are committed to changing lives through better sight and eye health and have been recognized as a Great Place to Work. The Purpose of the organization is to change lives through better sight and eye health, and their Vision is to end avoidable sight loss in every community. They live their values every day: Commercial, Courageous, Compassionate, Collaborative, and Curious. This role is for a driven, commercially astute leader passionate about driving business performance. The Head of Service Development will support partners in driving profitable growth by developing annual and 3-year plans, identifying performance improvement opportunities, and refining partner ways of working to ensure high-quality, patient-focused care. The role involves close collaboration with Ophthalmology Joint Venture (OJV) partners, providing strategic guidance to help them achieve their business goals.

Requirements

Experience in strategy development and business performance coaching.
Strong commercial acumen.
Experience in profit and loss accounts.
Experience working within a multi-site clinical environment.
Comfortable with matrix leadership.
Willingness to take accountability for driving change.
Strategic thinker.
Excellent stakeholder and relationship management skills.
Excellent facilitation skills.
Excellent team-building skills.
Strong verbal and written communication skills.
Ability to motivate, challenge, and engage individuals and teams.
Comfortable working in a fast-paced, results-oriented organization.
Ability to manage and influence complex relationships.
Ability to prioritize tasks effectively.
Natural gravitas.
Adept at managing conflict and dealing with challenging situations.
Keen eye for process improvement and driving the business forward.
Advocate and custodian of the brand.
Demonstrate company values: commercial, courageous, compassionate, collaborative, and curious.
Right to work in the UK.

Nice To Haves

Experience of a partnership model.
Knowledge of ophthalmology service provision.

Responsibilities

Act as a vital conduit between OJV partners and the support office, understanding their specific needs and working with them to drive business growth and profit and deliver exceptional patient care.
Ensure engagement and follow-through on the annual plan.
Partner with approximately five OJV businesses in the South division to develop and implement 3-year growth plans.
Identify opportunities for performance improvement, such as launching new treatments, incremental gains, performance analysis, location strategy, and cost management.
Travel to OJVs in the division regularly and be based in the local area.
Work with partners to develop growth plans for new service openings.
Support partners in delivering a 'Newmedica standard' approach to patient pathways, ensuring high standards of patient care and efficiency.
Lead and support the implementation of change projects, sharing best practices and knowledge across the organization.
Focus on business improvement and protecting the brand.
Handle relationship management, manage conflict, and deal with challenging situations, ensuring partners work together and share best practices.