Head of Revenue Operations

Novellia•New York, NY

1d•Onsite

About The Position

Novellia is seeking a Head of Revenue Operations to build the systems, processes, analytics, and operating cadence necessary for the commercial organization to grow efficiently. This is a hands-on individual contributor role with direct ownership of Go-To-Market (GTM) operations and the mandate to build and lead the Revenue Operations function as the business scales. The role requires a builder mentality, comfort with ambiguity, and the ability to create structure and drive operational excellence. The Head of Revenue Operations will report to the Head of Sales and serve as a key strategic partner to senior leadership, owning the infrastructure that connects sales, client solutions, growth, and marketing into a coordinated revenue motion.

Requirements

Minimum of 7 years in Revenue Operations, GTM Operations, Business Operations, or a related analytical leadership role.
Experience with enterprise data, analytics, or healthcare technology deals is required.
Deep familiarity with complex, multi-stakeholder biopharma sales cycles involving long deal timelines, executive buyers, custom contracts, and highly consultative sales motions.
Hands-on experience administering CRM platforms (HubSpot strongly preferred), reporting systems, and workflow automation.
Demonstrated use of AI tools to streamline operations, improve reporting, and increase commercial productivity.
Comfortable building models, analyzing pipeline performance, identifying bottlenecks, and translating data into clear recommendations for senior leadership.
Proven ability to align stakeholders across sales, marketing, customer success, finance, and product while creating operational clarity.
Thrive in fast-moving environments, embrace ambiguity, and are motivated by creating scalable systems from scratch.

Responsibilities

Translate commercial goals into operational plans including territory design, quota setting, pipeline coverage targets, and headcount modeling.
Own annual, quarterly, and monthly revenue planning cycles, and build the operating rhythm for real-time visibility into bookings, pipeline health, and forecast attainment.
Manage the architecture, administration, and optimization of Novellia's CRM (HubSpot), sales engagement, reporting, and analytics tools.
Ensure data quality, system reliability, and strong user adoption across the commercial team.
Develop and maintain sales playbooks, account prioritization frameworks, stage definitions, and qualification standards.
Build onboarding infrastructure to help new team members ramp quickly.
Create structure around enterprise contracting, deal reviews, pricing workflows, data licensing arrangements, and revenue tracking.
Partner with finance and legal to ensure operational rigor throughout the deal lifecycle.
Serve as the connective tissue between sales, client solutions, growth, marketing, and finance.
Own the lead-to-revenue process, attribution frameworks, and renewal and expansion operations.
Define the future state of the Revenue Operations function and hire and develop future team members.