Head of Retirement, Southeast Region

WTW•Atlanta, GA

4d•Hybrid

About The Position

The Head of Retirement for the Southeast Region is a member of the Retirement North America Leadership Team and works with regional business leaders and other leadership team members to achieve North America Retirement objectives. The role collaborates across geographies, lines of business, and segments to pursue and deliver multi-line-of-business services and solutions. The position contributes to business plans and budgets, with responsibility for planned revenue growth and diversification, client profitability, and market share growth in alignment with North America Retirement and US Southeast Region plans. It oversees local delivery of WTW Retirement solutions and services, including staffing and deployment for client work, client retention, client satisfaction, and resolution of relationship issues. The role also develops strategic staffing plans and supports talent development, succession planning, recruiting, training, performance management, colleague satisfaction, and compensation recommendations. The Head of Retirement supports priority services and intellectual capital through subject matter expertise and thought leadership, and ensures appropriate governance and work-quality processes. Likely direct reports include Office Retirement Business Leaders, Regional Retirement Sales Leaders, and selected Senior Retirement Consultants. The position operates in WTW’s hybrid working environment, with remote, in-person, and office interactions depending on team, role, and client needs.

Requirements

Demonstrated financial and business acumen.
Ability to collaborate effectively.
People leadership and talent development capability.
Marketplace knowledge, sales coaching ability, and executive presence.
Strong communication and influence skills.
Ability to lead through change and adapt.
Ability to articulate a strategic vision.
Inclusive leadership capability.

Responsibilities

Work with Regional Business Leaders and members of the Retirement North America Leadership Team to achieve North America Retirement objectives.
Collaborate across geographies, lines of business, and segments to pursue and deliver multi-line-of-business services and solutions.
Contribute to plans and budgets and deliver planned revenue growth and diversification, client profitability, and market share growth in line with North America Retirement and US Southeast Region business plans.
Manage local delivery of WTW Retirement solutions and services, including staffing and deployment to deliver client work.
Lead client retention efforts, meet Independent Client First objectives, address client relationship issues, and drive client satisfaction and remediation.
Develop and execute strategic staffing plans covering talent development, succession planning, recruiting, training and development, goal setting, performance management, colleague satisfaction, and compensation and bonus recommendations.
Support priority services and intellectual capital through subject matter expertise and thought leadership.
Ensure appropriate governance and work-quality processes are adopted for all work.
Manage and develop likely direct reports, including Office Retirement Business Leaders, Regional Retirement Sales Leaders, and selected Senior Retirement Consultants.

Benefits

Medical insurance, including prescription coverage
Dental insurance
Vision insurance
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident and Group Critical Illness coverage
Life insurance and AD&D
Group Legal coverage
Identity Theft Protection
Wellbeing Program and Work/Life Resources, including Employee Assistance Program
Paid holidays and annual paid time off
Short-Term Disability and Long-Term Disability
Other leave benefits, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave
Contributory Pension Plan
401(k) Savings Plan