Head of Retirement, Southeast Region

WTW•Atlanta, GA

5d•Hybrid

About The Position

The Head of Retirement for the Southeast Region is a member of the Retirement North America Leadership Team and works with regional business leaders and other leadership team members to achieve North America Retirement objectives. The role collaborates across geographies, lines of business, and segments to pursue and deliver multi-LOB services and solutions. The position contributes to plans and budgets and is responsible for delivering planned revenue growth and diversity, client profitability, and market-share growth in alignment with North America Retirement and US Southeast Region business plans. It oversees local delivery of WTW Retirement solutions and services, including staffing and deployment, client retention, client satisfaction, and resolution of relationship issues. The role also develops strategic staffing plans and supports talent development, succession planning, recruiting, training, performance management, colleague satisfaction, and compensation recommendations. The role supports priority services and intellectual capital through subject-matter expertise and thought leadership, and ensures appropriate governance and work-quality processes are applied. It works with Market Leaders, Lead Relationship Managers for key regional clients, and other Regional Business Leaders. Likely direct reports include Office Retirement Business Leaders, Regional Retirement Sales Leaders, and selected Senior Retirement Consultants.

Requirements

Financial and business acumen.
Collaboration skills.
People leadership and talent-development skills.
Marketplace knowledge, sales coaching, executive presence, communication, and influence.
Change adaptability.
Ability to articulate a strategic vision.
Inclusive leadership.

Responsibilities

Serve on the Retirement North America Leadership Team and work with regional business leaders and other leadership team members to achieve North America Retirement objectives.
Collaborate across geographies, lines of business, and segments to pursue and deliver multi-LOB services and solutions.
Contribute to business plans and budgets, delivering planned revenue growth and diversity, client profitability, and market-share growth in accordance with North America Retirement and US Southeast Region plans.
Manage local delivery of WTW Retirement solutions and services, including management and deployment of staff to deliver client work effectively.
Lead client retention efforts, meet Independent Client First objectives, address client relationship issues, and drive client satisfaction and remediation.
Develop and execute strategic staffing plans covering talent development, succession planning, recruiting, training and development, goal setting, performance management, colleague satisfaction, and compensation or bonus recommendations.
Support priority services and intellectual capital through subject-matter expertise and thought leadership.
Ensure appropriate governance and work-quality processes are adopted for all work.
Manage and develop direct reports, which may include Office Retirement Business Leaders, Regional Retirement Sales Leaders, and selected Senior Retirement Consultants.

Benefits

Medical insurance, including prescription coverage
Dental insurance
Vision insurance
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group accident and critical illness coverage
Life insurance and AD&D
Group legal benefits
Identity theft protection
Wellbeing Program and work/life resources, including an Employee Assistance Program
Paid holidays and annual paid time off
Short-term and long-term disability
Other leave benefits, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave
Contributory pension plan
401(k) savings plan