Head of Retail Banking and Sales

Savers Bank • Southbridge, MA

12d • $132,000 - $215,000

About The Position

Savers Bank is seeking a strategic, relationship-focused banking leader to lead its retail banking division. The executive will oversee branch performance, sales and service execution, customer experience, retail operations, and growth initiatives. The role is responsible for developing and executing retail growth strategies that drive consumer and small business deposit growth, acquire and retain households, deepen customer relationships, strengthen branch performance, and elevate customer experience across channels. The leader will partner with executive management and business lines to balance growth, profitability, operational excellence, and sound risk management.

Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field.
• 10 or more years of progressive experience in retail banking or financial services.
• At least 7 years of experience in a senior leadership role.
• Demonstrated success growing deposits, deepening customer relationships, improving sales execution, and leading organizational change.
• Strong knowledge of retail banking products, branch operations, customer experience, sales management, consumer compliance, and risk management.
• Ability to translate strategy into measurable results through leadership, coaching, and accountability.
• Executive-level communication, collaboration, and relationship-building skills.

Nice To Haves

• MBA or relevant advanced degree.

Responsibilities

• Lead and develop a high-performing network of branch leaders and retail teams.
• Drive consumer and small business deposit growth, household acquisition, retention, and relationship expansion.
• Build and reinforce a service-based sales culture focused on understanding customer needs and strengthening long-term relationships.
• Establish performance expectations, scorecards, coaching standards, and accountability measures that support sustainable growth.
• Champion community engagement and business development throughout the markets served.
• Oversee retail operations, policies, procedures, risk management, and regulatory compliance while identifying opportunities to improve efficiency and customer experience.
• Execute a multiyear retail growth strategy aligned with the Bank's strategic objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive