Head of Provider Network Strategy

Pomelo Care

13d • $250,000 - $270,000 • Remote

About The Position

Pomelo Care is a virtual medical practice serving women and children across pregnancy, postpartum, pediatrics, menopause, and perimenopause. It combines proactive, 24/7 clinical care with technology to identify risks earlier and provide personalized care. The Head of Provider Network Strategy will build, scale, and lead the provider network that supports the company’s growth, including expansion of its Midlife offering.

This cross-functional leadership role spans provider growth, operations, and technology. The role owns the end-to-end provider lifecycle, from acquisition and onboarding through activation, capacity management, performance, and ongoing engagement. The leader will develop the systems, processes, and operating model to recruit clinicians, bring them into service efficiently, and maintain standards for quality, availability, and patient experience.

Requirements

• At least 8 years of operational leadership experience in marketplace, provider network, or digital health operations.
• Proven experience scaling 1099 clinician networks and understanding the related operational, regulatory, and compliance considerations.
• Ability to build from 0 to 1, thrive in ambiguity, and turn undefined problems into clear strategies, operating models, and scalable systems.
• Data-driven and analytical approach; experience owning critical funnel metrics end-to-end and diagnosing and structurally improving conversion.
• Systems-thinking skills and sound judgment about which touchpoints to automate with technology or AI and which human touchpoints to preserve for a high-trust experience.
• Experience building and developing high-performing teams, setting high execution standards, and fostering autonomy, urgency, and accountability.

Responsibilities

• Define the vision, strategy, metrics, and operating cadence for the provider lifecycle, from acquisition and contracting through onboarding, activation, engagement, performance, and retention.
• Design clinician compensation models, tiered incentive structures, and utilization targets that balance network growth with gross margins.
• Partner with Recruiting to build systems, tools, playbooks, and a provider value proposition that attract and convert clinicians; own funnel performance across sourcing, outreach, conversion, and offer acceptance.
• Own the provider journey from offer acceptance to first patient, identifying and removing friction across contracting, credentialing, onboarding, technology, scheduling, and training.
• Simplify and unify clinician onboarding across specialties, using technology, automation, and AI where they improve efficiency while preserving important human touchpoints.
• Translate business forecasts into provider capacity requirements and build models to ensure appropriate supply by specialty, geography, availability, and other relevant dimensions.
• Partner with Clinical Operations and clinical leadership to define and manage standards for provider quality, performance, engagement, utilization, and patient experience.
• Establish scalable operational guidelines for managing the network while addressing clinical, regulatory, credentialing, and worker-classification requirements.
• Hire, develop, and lead a high-performing provider operations team with clear goals, accountability, and a strong culture.

Benefits

• Comprehensive health, dental, and vision coverage for employees and their families.
• High deductible health plans with Health Savings Account (HSA) options.
• Flexible Spending Account (FSA).
• Equity grant participation.
• 401(k) program.
• Competitive vacation policy.
• 16 weeks paid parental leave.
• Fully remote work flexibility within the US; offices in NYC and SF are available for those who prefer in-person work.
• Annual performance bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed