Head of Professional Development

Arrive Logistics•Austin, TX

5d•Onsite

About The Position

Arrive Logistics is seeking a Head of Professional Development to build and lead a scalable management development program, beginning with Sales Managers. The role will study the practices of Arrive’s highest-performing Sales Managers through observation, interviews, team data, and performance metrics, then translate those findings into a structured program with curriculum, frameworks, tools, and progression from new manager to senior leader. The Head of Professional Development will coach managers one-on-one and in groups, helping them apply effective practices in daily management, including running one-on-ones, setting goals, giving feedback, and recognizing employees. The role will partner with RevGen, Sales leadership, Employee Success Business Partners, the Chief Strategy Officer, and operational executives to connect development to sales performance, talent retention, and broader business objectives. It will define and track measures of program impact, report results to executive leadership, build stakeholder support, and create a model that can eventually extend beyond Sales to other people leaders. In the first year, success includes documenting what makes Arrive’s top Sales Managers effective, launching a development program with coaching underway across the Sales Manager population, and establishing baseline and early-trend metrics that connect the program to team performance and manager-level retention.

Requirements

Background in organizational psychology, industrial-organizational psychology, executive coaching, or a related field.
At least 8 years of experience in leadership or management development, ideally in a high-growth, sales-driven environment.
Proven record of building development programs that measurably improved performance and retention.
Strong analytical skills and ability to turn observations and data into clear recommendations.
Credibility with sales leaders.
Executive presence and ability to influence without authority.

Nice To Haves

Advanced degree or coaching certification, such as ICF.
Experience in freight brokerage, logistics, or another fast-paced sales environment.

Responsibilities

Analyze high-performing Sales Managers through observation, interviews, team data, and performance metrics to identify effective leadership traits, strategies, and tactics.
Build a structured management development program aligned with Arrive’s long-term growth objectives, including curriculum, frameworks, tools, and progression from new manager to senior leader.
Provide one-on-one and group coaching to managers, supporting daily practices such as running one-on-ones, setting goals, giving feedback, and recognizing teams.
Partner with RevGen and Sales leadership to connect manager development to productivity, ramp time, margin, new and revived logos, and wallet share expansion.
Partner with Employee Success Business Partners to identify organizational trends, diagnose leadership development needs, review engagement survey and attrition data, and align coaching with talent and retention strategies.
Use data to identify high-impact management behaviors and drive talent retention and performance, including through metrics such as representative ramp time and account growth.
Define success metrics, track program outcomes, and report results to executive leadership.
Partner with the Chief Strategy Officer, RevGen leaders, and operational executives to build trust, secure stakeholder buy-in, and embed coaching across business lines.
Develop a management development model that can scale with Arrive and eventually extend beyond Sales to other people leaders.