Head of Product

AdvancedMD•South Jordan, UT

4d•Hybrid

About The Position

AdvancedMD is seeking an experienced Head of Product, Patient Experience to define and drive our patient-facing product portfolio end to end. In this role, you'll provide both strategic and hands-on leadership — running discovery personally, building outcome-based roadmaps, and leading a small, senior TPM/UX team day to day rather than through layers of process. You'll play a pivotal role in owning the idea-to-ship lifecycle for Patient Experience, Patient Payment, Online Scheduling, and Rooming and Scheduling — from discovery and problem framing through implementation-ready requirements handed to engineering. Partnering closely with Engineering leadership, Product Marketing, and the broader AMD organization, you'll ensure the portfolio stays aligned to the AMD Current / AMD Cash-Pay / AMD Reinvented strategy. This is an exciting opportunity to join a collaborative, outcomes-driven team where your expertise in consumer/B2C product practice, journey orchestration, and empowered product team discipline will have a direct impact on patients, clients, and internal stakeholders. If you're a player-coach leader who thrives on evidence-based prioritization and solving complex patient-experience problems personally, we'd love to hear from you.

Requirements

Background in retail, B2C, or patient/consumer experience software, having built product for high-volume, consumer-facing workflows rather than internal tools only
Extensive, hands-on experience in journey mapping, client discovery, and patient-experience workflow orchestration
Fluency in AI-assisted development tools (Claude, Cursor, Devin, etc.) and strong engineering concepts; past engineering background preferred
Prior experience delivering patient journey orchestrators, coordinated communication orchestration, and voice-AI-based call center experience is required
Deep, practiced fluency in Marty Cagan / empowered product team principles — product discovery, the four risks (value, usability, feasibility, business viability), and product vs. project team dynamics
Track record leading a small TPM/UX team directly, with a strong personal hand in discovery and requirements rather than a delegate-and-review style
Hands-on experience with client discovery, writing Epics, managing portfolio P&L, and owning cost-to-revenue optimization
Past hands-on background in Data Science, Data Engineering, or Analytics preferred — comfortable working directly with data to validate opportunities and define KPIs, not just consuming dashboards
Must clear the CCAT exam
Ability to build and defend outcomes-based roadmaps and defend prioritization decisions with evidence

Nice To Haves

Hands-On Discovery & Execution – Personally runs discovery conversations and writes requirements rather than only directing others to do so
Evidence-Based Prioritization – Comfortable saying no to stakeholders and defending roadmap decisions with data, in the Cagan/Doshi tradition
Team Leadership by Example – Leads a small team by working alongside them day to day, not by adding process layers
Technical & AI Fluency – Deep understanding of LLM models, AWS, engineering, and architecture, plus fluency with AI-assisted development tools
Cross-Functional Partnership – Skilled at partnering with Engineering, Product Marketing, and executive stakeholders to keep the portfolio aligned to company strategy

Responsibilities

Own product strategy, execution, and roadmap prioritization for the Patient Experience portfolio
Lead PM and UX teams accountable for patient experience, patient payment, cashpay, and SMB business experience product lines
Own the entire idea-to-ship lifecycle — from discovery and problem framing through implementation-ready requirements — across Patient Experience, Patient Payment, Online Scheduling, and Rooming and Scheduling
Build outcomes-based roadmaps organized around business and customer outcomes, not feature lists, with clear KPI ownership per initiative
Drive KPI-driven feature selection, using data and evidence rather than opinion to decide what gets built and in what order
Hire, coach, and work alongside a small, senior TPM/UX team day to day, rather than delegating and checking in
Partner closely with Product Marketing on positioning, launch readiness, and go-to-market sequencing for Patient Experience releases
Collaborate with Engineering leadership (including the VP, AI/Software Engineering — Patient Experience) and the broader AMD organization to keep the portfolio aligned to company strategy