Head of Product

Zingage•New York, NY

1d•$250,000 - $300,000•Onsite

About The Position

Zingage is seeking a Head of Product to lead the development of AI agents that coordinate scheduling, on-call, and intake for home care agencies. The company has a strong backing, including Bessemer, Bertelsmann Investments, and Yosemite, and is looking for an experienced leader to build critical measurement systems. This role is focused on building the instruments for measuring product success, not just analyzing data. The Head of Product will be responsible for three key builds: the persona foundation to streamline onboarding, the context ingress system to capture operational data, and the measurable trust system to quantify customer trust and agent performance. The ultimate goal is to become the essential infrastructure for the home care coordination industry.

Requirements

Experience as a measurement-systems product leader.
Proven ability to build instruments, not just read dashboards.
Experience in a founder role or operating with founder-level ownership.
Ability to identify and solve complex problems in applied AI, specifically around earned autonomy and trust in production environments.
Understanding of the home care industry or similar complex operational coordination industries.
Experience with metrics such as NRR, retention, and onboarding speed.
Ability to negotiate and build trust in real-time with stakeholders.
Strong analytical skills to measure and improve product performance.
Experience with customer onboarding and retention strategies.
Ability to define and manage key results and durability standards.

Nice To Haves

Experience in the home care industry.
Experience with AI agents and their integration into operational workflows.
Familiarity with EMR systems in the healthcare industry.
Experience scaling a product from product-market fit to a durable franchise.

Responsibilities

Build the persona foundation to collapse agency configurations into learned persona baselines, improving onboarding speed and retention.
Develop the context ingress system, creating the rails for communication between caregivers, clients, and admin staff, and ensuring agent-to-human handoffs remain within the company's perimeter.
Construct the measurable trust system, using metrics like response latency, offer acceptance, opt-outs, and frustration signals to quantify customer trust and agent performance, serving as a churn early-warning system.
Define and drive product initiatives that directly contribute to NRR, retention, and onboarding speed.
Collaborate with founders to review key metrics and product strategy monthly.
Operate with founder-level ownership and drive the conversion from product-market fit to a durable franchise.