Head of Product & Technology Business Operations

Care.com•Dallas, TX

17h•$190,000 - $205,000•Hybrid

About The Position

Care.com is seeking a strategic, hands-on operator to serve as the right hand to the Chief Product & Technology Officer (CPTO). The role connects Product and Engineering and owns how the organization plans, prioritizes, and allocates its people and budget. The Head of Product & Technology Business Operations acts as an executive proxy, shapes decisions with VP-level leaders, and builds operating mechanisms that align the organization. This is a high-influence, high-autonomy individual-contributor role rather than a program management position. The person in the role is expected to work directly on the models, written narratives, and operating processes, while navigating ambiguity, building trust, and delivering outcomes without formal authority.

Requirements

10+ years of experience, including a minimum of 7 years across product, strategy, business operations, consulting, and/or program management, with increasing scope and influence.
Demonstrated experience owning budgeting and headcount planning for a technology organization, including negotiating and defending numbers with Finance leadership.
Proven ability to consolidate and manage a multi-team roadmap, including making tradeoffs with senior stakeholders.
Track record of influencing senior leaders at VP level and above without direct authority.
Experience operating as a highly accountable individual contributor with little opportunity to delegate, building models, writing documents, and running meetings.
Strong analytical and financial modeling skills, with the ability to turn data into clear decisions.
Exceptional communication, relationship-building, and judgment, including discretion representing an executive and handling sensitive information.
Comfort with ambiguity and ability to create structure where none exists.
Experience in a product and engineering environment of 150+ people, ideally in a consumer, marketplace, or technology company.
Clear career aspirations to grow into broader leadership, such as GM, product leadership, or COO.

Nice To Haves

Prior Chief of Staff experience or direct work with a C-level executive.
Background in management consulting, strategy, or corporate development.
Experience in product management or engineering management.
Experience in private equity-backed or high-growth environments.
Familiarity with marketplace business models and two-sided platforms.

Responsibilities

Act as a trusted proxy and thought partner to the CPTO, representing the CPTO in forums, driving decisions forward, and clarifying organizational priorities.
Own roadmap consolidation and integrity across Product and Engineering, including a single prioritized view of work and a change-control process that makes tradeoffs explicit.
Lead headcount forecasting and budget planning for Product & Technology, partnering with Finance to build, defend, and manage the plan.
Design and run operating mechanisms, including quarterly planning, business reviews, leadership forums, and decision-making cadences.
Drive resource allocation decisions with company-wide impact, recommending where people and investment should go and what should be deprioritized.
Influence VP-level and director-level leaders to align on priorities and resolve cross-functional conflicts before they escalate.
Synthesize complex information into clear, concise recommendations and executive communications.
Partner with Finance, HR, and business leaders to connect Product & Technology plans to company strategy and financial targets.
Identify risks, dependencies, and organizational friction early, and drive resolution.