Head of People Ops

Mercor•San Francisco, CA

5d•$180,000 - $250,000•Onsite

About The Position

Mercor's Head of People Ops will own the operational backbone of our people function. This role combines traditional HR leadership with operational problem solving across a global workforce. You will design and implement the systems, policies, and processes that allow Mercor to scale rapidly while maintaining a high-performance culture. This includes supporting employees across jurisdictions, building compliant employment structures internationally, and ensuring our team has the support needed to operate effectively in a demanding environment. This role reports directly to the executive team and will work closely with finance, legal, and operations leadership.

Requirements

8 - 10+ years of experience in People Operations, HR, or related operational roles in fast-paced, and hyper-growth technology companies
Experience supporting international workforces (e.g. India)
Exceptional ability to manage ambiguity and instituting structure in a dynamic environment with multiple parallel priorities
Strong understanding of employment compliance and HR operations
Systems-oriented – you enjoy building processes and infrastructure that scale.
Possesses high integrity and discretion when managing sensitive employee data and situations
Strong partner to leadership teams and comfortable operating with significant ownership

Responsibilities

Manage and optimize Mercor’s HR systems (HRIS, payroll, benefits administration, and internal data infrastructure)
Own the employee lifecycle – onboarding, offboarding, promotions, role changes, and performance review cycles
Establish reliable and scalable HR processes as the company grows
Reporting & analytics – headcount, retention, attrition, performance, and planning
Ensure compliance with local employment laws and requirements; partner with legal and finance on international payroll compliance and immigration matters, manage employment documentation, policies and internal compliance processes
Oversee benefits programs and implementation with Mercor’s benefits partner
Work with leadership teams on performance management, planning, and organizational design
Serve as point of contact for employee relations matters