Head of People Operations

LangChain

23h • Hybrid

About The Position

LangChain is scaling fast, and our People function is lean by design and high-leverage by necessity. We are looking for a Head of People Operations to own the People Ops function end-to-end. This role is responsible for architecting and running the infrastructure every employee relies on, including compliance, HRIS, benefits, leave programs, global employment, policy, and the automations that make all of it work efficiently. The Head of People Operations will report to the VP of People and will have significant scope and authority. As the company scales, this role will involve building a small team of operations coordinators. This is a build role, focusing on creating operational systems that compound and automate processes.

LangChain's platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), open-source frameworks (LangChain, LangGraph, and Deep Agents), and the LangSmith Engine for autonomous agent improvement. The company has experienced significant growth, with high open-source download numbers and a substantial customer base, including major Fortune 500 companies.

Requirements

• 8+ years in People Ops or HR Operations, with significant experience owning a People Ops function at a high-growth technology company through a scale-up phase.
• Deep, hands-on Rippling experience, including workflow configuration, data integrity, reporting, and onboarding flows.
• Global employment experience across multiple regions, including EoR coordination and international contractor structuring.
• Proven experience building automations and workflows using tools like Zapier, Make, or LLM-assisted workflows.
• Strong working knowledge of California employment law and multi-state compliance, including leave administration, accommodations, and contractor classification.
• Proven track record building compliance and policy infrastructure from near-zero, including leave frameworks, employment policies, and handbook governance.
• Benefits administration and vendor management experience.
• Comfort operating at multiple altitudes, from strategic policy architecture to fixing operational workflows.
• High ownership orientation.
• AI tool fluency, with experience using AI tools in work and an understanding of their application in People Ops.

Nice To Haves

• Experience at a high-growth AI or developer tools company.
• Experience using or experimenting with LangChain, LangSmith, or LangGraph.
• Experience standing up STD/LTD, 401(k) match, or similar benefits programs from scratch.
• Direct experience engaging outside employment counsel on policy or ER matters.
• SOC2 or similar compliance audit experience on the People side.

Responsibilities

• Own People Ops end-to-end, including HRIS integrity, benefits administration, leave and accommodations management, compliance, and onboarding and offboarding programs.
• Build and maintain LangChain's compliance layer, covering US multi-state requirements, global employment law, contractor vs. FTE classification, immigration case coordination, and audit readiness.
• Own Rippling as the system of record, including workflow configuration, data integrity, onboarding and offboarding automation, and payroll coordination.
• Lead global employment operations, managing EoR provider relationships, coordinating international contractor agreements, and building scalable infrastructure for hiring across geographies.
• Architect and govern People policies, including the employee handbook, leave frameworks, STD/LTD administration, and outside activity policies.
• Build People Ops automations and workflows, defining the roadmap and building solutions using tools like Zapier, Make, or LLM-assisted workflows.
• Own employee relations and accommodations, handling ER matters with confidentiality and consistency, and managing the accommodations process.
• Contribute to People data and reporting, owning headcount data integrity and contributing to People analytics such as turnover reporting and onboarding metrics.
• Evaluate and govern AI tools used in People Ops, assessing accuracy, data handling, fairness, and auditability.
• Support SOC2 and audit readiness by documenting people-related controls and ensuring readiness.
• Build a small team as the company grows, potentially hiring 1-2 People Ops coordinators.

Benefits

• Health and dental coverage
• Flexible vacation
• 401(k) plan with employer match
• Phone and wellness stipends
• Life insurance
• Medical, dental, and vision coverage
• Meals on in-office days in the US

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed