Head of Payment Operations US

Raisin•Sandy, UT

9d•$220,000 - $250,000•Hybrid

About The Position

Raisin is hiring a Head of Payment Operations to lead its U.S. payments function through an expansion phase. The role is accountable for timely, accurate, and secure movement of funds and reconciliation across the Raisin U.S. platform, while developing a multi-rail operational strategy and scalable infrastructure. The position combines strategic leadership and external partnership with hands-on operational oversight, including ledger entries, settlement breaks, dispute workflows, and network rules. The Head of Payment Operations will lead existing payment operations and design, launch, and manage workflows for new payment rails and products. This includes overseeing the payment lifecycle across transaction processing, multi-entity settlement, ledger reconciliation, exception resolution, and operational risk mitigation. The role works closely with Product, Engineering, Compliance, Data, Fraud, Risk, service and custodial banks, deposit-taking bank partners, network operators, issuer processors, and third-party fintech partners. The team is based in Raisin’s Sandy, Utah office and works in a hybrid model, with an expectation of two days per week in the office. Local candidates and candidates interested in relocating to the area are welcome.

Requirements

10+ years of leadership in payment operations, treasury operations, fintech, or digital banking.
Hands-on operational experience across multiple payment rails, including traditional banking rails such as ACH and Wires, as well as instant or real-time payments (RTP/FedNow), card issuing/processing, or BaaS money movement ecosystems.
Experience or sound understanding of BaaS structures, Card BIN sponsorship, card issuer processors, and payment orchestration layers.
Deep expertise in general ledger reconciliation, multi-bank settlement environments, and operational control frameworks.
Experience with process and control design, procedure writing, audit preparation and management, including a SOC audit program.
Track record of partnering with Product and Engineering to design, operationalize, and launch new payment products.
Ability to quickly learn new payment mechanisms and regulatory standards.
Able to move between high-level operational strategy and hands-on troubleshooting.
Strong communication skills and ability to influence senior leaders and external bank partners.
Entrepreneurial, data-driven approach and interest in building scalable systems and improving operational resiliency.

Nice To Haves

Experience across every payment rail is not required; demonstrated ability to quickly master new payment mechanisms and regulatory standards is valued.

Responsibilities

Lead the payments function and own timely, accurate execution and settlement of payment instructions in partnership with Raisin Engineering, the Service Bank, and its subprocessors.
Own and evolve the U.S. payment operations strategy to ensure scalable, resilient, and accurate money movement.
Build operational roadmaps for new products and payment rails, as well as increased product and payment complexity.
Represent Payment Operations in executive forums and partner with Product, Engineering, Compliance, and external banking partners.
Anticipate operational risks and design preventive controls.
Liaise with external auditors, remediate control gaps, and maintain continuous compliance monitoring between audit cycles.
Own continuous reconciliation among Raisin internal ledgers, custodial and service banks, deposit-taking bank partners, and other third-party fintech partners.
Build and improve exception reporting and workflows to identify and resolve discrepancies quickly.
Partner with Engineering and Data teams to support accurate, resilient data pipelines, ledger systems, and bank interfaces.
Resolve reconciliation breaks with partner banks, the Service Bank, and the Custodial Bank, while ensuring compliance with regulatory and operational obligations.
Work with Fraud, Risk, and Compliance teams to define operational controls, transaction monitoring, escalation processes, and dispute management protocols with the Service Bank.
Oversee Raisin’s control program and SOC audit program.
Design and operationalize end-to-end money movement for new rails and solutions, including RTP/FedNow, Wires, Direct Deposit, Bill Pay, Debit Cards, and funding mechanisms for embedded investment offerings.
Partner with Product and Engineering from discovery through launch, defining operational requirements, transaction boundaries, and ledger mapping for new products.
Evaluate, implement, and manage modern payment infrastructure partners.
Serve as the primary operational partner for Service Banks, Custodial Banks, network operators, issuer processors, and third-party fintech platforms.
Establish operational SLAs, oversight processes, and audit readiness for external banking partners and regulatory exams.
Build and develop the Payment Operations team and specialized operational functions as the platform expands.