Head of Operations

31st Union•San Mateo, CA

16h•Hybrid

About The Position

The Director of Studio Operations is a member of the studio administration team and responsible for the overall operational management of the studio. With your project management leadership, you will build alignment and optimize processes globally across all cross-functional development disciplines and studio leadership and provide a real-time product roadmap for internal and external stakeholders. You will optimize end-to-end production by managing bottlenecks, escalating challenges and identifying opportunities for improvement and optimization. This role will own relationships with both 2K/T2 QA, legal, customer service, finance, and operations and outside licensors and vendors.

Requirements

10+ years in the games industry with a track record of high-quality leadership.
Experience building and leading operational teams through the complexities of product roadmaps and live-service management.
Expertise in project management and business strategy.
Proficiency with software and tools like Excel.
Experience managing external development and complex deal sheets.
Deep understanding of the psychology of collaboration and what makes a studio tick.
Ability to explain a complex philosophy or idea to a non-expert in a way that gets them aligned and ready to build with you, and work together to get the job done.

Responsibilities

Lead the construction and evolution of our Studio Operations team.
Oversee the studio’s physical and digital interactive core.
Build and lead best in class External Development, Co-Development and Outsourcing processes and pipelines in close collaboration with the development team and our 2K partners.
Manage communications and relationships with 2K and T2 on an ongoing basis.
Collaborate with the Studio Head on the annual studio budgeting process and P&L responsibility.
Develop and work closely with your KPIs and reporting structures to understand where our development pipelines are and aren't working.
Partner with leadership across the team where required to help sharpen our development methods so that the development team can spend more time designing and building, and less time doing mundane work or fighting with tools and pipelines.
Partner with production and studio leadership to make sure we’re hitting our milestones in a sane and sensible way.
Direct the studio’s employee experience strategy by managing the Employee Experience Coordinator and fostering an environment that balances developer velocity with an inclusive, high-performance culture.
Work very closely with the Studio Head and an extension of him across the aforementioned and any additional areas of responsibility, and create useful reporting to leverage to ensure we are always evolving and a studio and providing our developers with the best possible situation to build the best game for our players.