Head of Operations at DTC Wellness Brand (Remote, US-Based)

Paired

6h • $120,000 - $180,000 • Remote

About The Position

The Head of Operations will take full ownership of the operational functions of a rapidly growing U.S.-based direct-to-consumer subscription wellness brand in the supplement space, working directly with the Founder as the senior operational leader. The role will take over day-to-day operational responsibilities and build the infrastructure, systems, processes, and team needed to support continued growth.

The position oversees the company’s operational ecosystem, including supply chain, inventory planning, manufacturing, quality and compliance, fulfillment, customer experience operations, vendor management, and cross-functional execution. The role requires independent, hands-on leadership, proactive problem solving, commercial negotiation, and the ability to build scalable operations in a lean, execution-oriented environment.

NYC-based candidates are preferred, though exceptional candidates elsewhere will be considered. Candidates must be able to work with significant EST timezone overlap; EST working hours are preferred. The opportunity is described as remote and open to candidates worldwide.

Requirements

• Significant experience leading operations at high-growth DTC brands, ideally businesses generating multiple eight-figure or nine-figure annual revenues.
• Direct experience in the supplement, nutraceutical, or wellness industry, including knowledge of manufacturing, quality assurance, and regulatory compliance.
• Experience managing end-to-end supply chain operations, including demand forecasting, inventory management, purchase orders, and 3PL oversight.
• Experience sourcing and negotiating with manufacturers, particularly in the U.S. and China.
• Knowledge of supplement manufacturing requirements, including COAs, cGMP standards, certifications, and quality control processes.
• Experience managing customer support operations and improving returns, refunds, and chargeback performance.
• Previous experience leading teams and managing other functional leaders.
• Strong commercial negotiation skills and a record of reducing operational costs.
• Ability to operate independently, make decisions, and take ownership without constant direction.
• Ability to work with significant EST timezone overlap; EST working hours are preferred.

Nice To Haves

• Previous experience as a Head of Operations or in an equivalent senior operational leadership role.
• Experience scaling a DTC subscription business through rapid growth.
• Financial and commercial acumen, including budgeting, cost control, and unit economics.
• Experience implementing AI-powered dashboards, automation, and operational reporting systems.
• Experience building operational teams and infrastructure in an early-stage environment.
• NYC-based location.

Responsibilities

• Own end-to-end supply chain operations, including demand forecasting, inventory planning, purchase orders, and replenishment.
• Build and maintain accurate inventory forecasting systems to prevent stockouts and excess inventory.
• Oversee third-party logistics (3PL) partners and keep fulfillment efficient as order volume scales.
• Improve production planning and reduce manufacturing lead times through forecasting and supplier coordination.
• Identify, evaluate, and onboard supplement manufacturers in the U.S. and China.
• Negotiate pricing, payment terms, and production agreements with manufacturers.
• Optimize cost of goods sold without compromising product quality.
• Build supplier relationships and reliable manufacturing partnerships.
• Ensure manufacturing partners meet applicable supplement industry standards and regulatory requirements.
• Oversee Certificates of Analysis (COAs), certifications, cGMP documentation, and quality assurance processes.
• Establish quality control procedures to reduce product defects, compliance risks, and potential recalls.
• Ensure manufacturing and labeling processes meet relevant U.S. regulatory requirements.
• Lead operational readiness for new product and SKU launches, coordinating packaging, manufacturing, inventory, and fulfillment.
• Align cross-functional teams around launch timelines and improve processes for existing products and packaging.
• Oversee the Head of Customer Support and scale the customer support function.
• Monitor and improve return rates, refund rates, and payment chargebacks; identify recurring customer issues and implement solutions.
• Develop processes that protect customer experience while minimizing unnecessary operational costs.
• Audit agency, software, and third-party vendor expenses to identify savings opportunities.
• Oversee vendor contracts, commercial agreements, and operational legal matters.
• Coordinate brand protection initiatives addressing counterfeit products and unauthorized copycats.
• Establish appropriate operational controls and compliance processes.
• Build scalable SOPs, workflows, reporting structures, and operational dashboards.
• Define and monitor core operational KPIs and reporting cadence.
• Lead cross-functional execution across operations, customer experience, creative, and other business functions.
• Build and develop the operations team as the business expands.
• Take ownership of operational execution and resolve bottlenecks before they affect growth.
• Within the first 90 days, assume day-to-day operational ownership, rebuild inventory forecasting and ordering processes, strengthen 3PL oversight, define KPIs and reporting, pursue cost and supplier improvements, improve production planning, reduce returns and chargebacks, audit agency and software expenses, and establish scalable ownership, SOPs, and accountability.

Benefits

• Competitive salary, with flexibility for exceptional candidates.
• Significant performance-based incentives tied to key operational metrics.
• Potential for future equity participation, subject to performance review and a defined roadmap.
• Remote opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed