Head of Marketplace

Sharp Performance

13d • Remote

About The Position

Sharp is hiring a Head of Marketplace to lead the system connecting first responders with coaches who have experience in their professions. Reporting directly to the CEO, this role owns marketplace planning, matching operations, performance metrics, data, and BizOps. The position works closely with Coaching, Product, Marketing, and Customer Success, and leads the Operations function, including the Lead Product Analyst and the company’s data efforts.

The Head of Marketplace forecasts supply and demand, translates department rollouts into coach capacity targets by discipline and region, and gives the Head of Coaching a hiring plan. The role owns the member-to-coach matching process from intake through first session and rematch, while setting process rules, identifying bottlenecks, and providing requirements to Product. It also establishes the marketplace’s single source of truth through metric definitions, dashboards, and board reporting.

This leader sets the company’s operating rhythm, priorities, and standards, and provides other teams with marketplace inputs for pricing, launches, and renewals. Success is measured through marketplace liquidity—including time from rollout to first session, match rate, coach utilization, and active coaches—and marketplace quality, including rematch rate, member satisfaction after sessions, and supply forecast accuracy. Targets will be set with the CEO during the first 90 days.

The role is remote within the United States, with travel to Carlsbad, California, and customer departments as needed.

Requirements

• Experience scaling provider networks or marketplace operations at a telehealth or care marketplace.
• Experience working with independent (1099) providers, employed (W-2) providers, or both.
• Ability to demonstrate improvements in time to first appointment, match rate, and provider utilization.
• Comfort working with data models and explaining them in simple terms.
• Ability to make decisions with incomplete information and adjust quickly when data indicates a change is needed.
• Preference for ownership over supervision.

Responsibilities

• Own supply and demand forecasting and translate rollout calendars and department demand into coach capacity targets by discipline and region.
• Provide the Head of Coaching with a coach hiring plan to meet demand and avoid idle capacity.
• Own the process connecting first responders with coaches, from intake through first session and rematch.
• Set matching process rules, identify bottlenecks, and provide clear requirements to Product.
• Own marketplace performance metrics, including time to first session, match rate, coach utilization, active coaches, and rematch rate.
• Report marketplace metrics by department each month and create plans for accounts below target.
• Own the single source of truth, including metric definitions, dashboards, and board reporting.
• Lead the Lead Product Analyst and the company’s data efforts.
• Lead BizOps and set the company’s operating rhythm, priorities, and standards.
• Set priorities, hire, and hold the Operations function to its standards.
• Provide GTM with supply and cost inputs for pricing.
• Provide Marketing with readiness inputs for launches.
• Provide Customer Success with engagement data to support renewals.
• Set marketplace success targets with the CEO during the first 90 days and own those targets thereafter.

Benefits

• Comprehensive medical, dental, vision, life, and disability insurance for the employee and family.
• Flexible PTO.
• Competitive salary and meaningful equity.
• 401(k) with company match.
• Unlimited access to the Sharp Performance platform and Sharp coaches.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed