Head of Infrastructure Standards & Operational Management (Global Cloud & Infrastructure Services)

Broadridge•New York, NY

11d

About The Position

The Head of Infrastructure Standards & Operational Management is a senior technology leader responsible for establishing the standards, governance, programs, asset discipline, and financial transparency needed to support a scalable, resilient, and cost-effective global infrastructure environment. The role leads Infrastructure Standards and Architecture Practices, Forward Deployed Engineering, Program and Project Management, Asset and Lifecycle Management, and FinOps/Technology Economics. The leader partners with Infrastructure Engineering, Technology Operations, Product and CTO organizations, Enterprise Architecture, Cyber, Finance, Procurement, and strategic suppliers. Responsibilities include managing infrastructure standards as versioned products with owners, reusable automation, measurable adoption, lifecycle management, and feedback loops; establishing an Engineering Challenge Review for material architecture decisions, standards, and exceptions; and ensuring Forward Deployed Engineering engagements have defined ownership, baselines, outcomes, acceptance criteria, knowledge transfer, reusable deliverables, and operational owners. The role establishes retirement discipline for displaced infrastructure, software, support models, and associated costs. It produces decision-ready evidence using governed definitions, accountable owners, reliable sources, baselines, targets, and regular review cadences. Accountability boundaries are maintained: Engineering owns platform and modernization outcomes; Technology Operations owns operational command and service assurance; Enterprise Architecture, Cyber, Finance, and Procurement retain their enterprise authorities; and critical internal controls remain internal even when suppliers execute work.

Requirements

Significant experience leading enterprise infrastructure architecture, engineering governance, technology operations, service management, or related disciplines in a complex global environment.
Demonstrated success developing infrastructure standards, reference architectures, governance models, and adoption practices across engineering and operational teams.
Strong knowledge of cloud and private-cloud operating models, networks, compute, storage, virtualization, containers, automation, observability, resilience, and operational risk controls.
Experience in several of the following areas: technical governance, enterprise programs, embedded engineering, asset and lifecycle management, FinOps/TBM, infrastructure economics, and supplier governance.
Proven ability to translate complex technical, operational, and financial information into clear executive decisions and measurable outcomes.
Experience leading diverse teams, developing senior technical and management talent, and influencing stakeholders outside of a direct reporting structure.
Strong executive communication and stakeholder-management skills across Engineering, Operations, Product, Cyber, Finance, Procurement, and Risk.

Nice To Haves

Bachelor’s degree or equivalent experience.
15+ years of experience in financial services, fintech, market infrastructure, regulated technology, or another large enterprise environment.
10+ years of leadership experience managing cross-functional teams, portfolios, or enterprise capabilities.
Experience operating in regulated, high-availability, high-resilience, or client-critical environments.
Experience with Infrastructure as Code, Policy as Code, platform engineering, SRE, Agentic AI/AIOps, CMDB and asset-data governance, decommissioning, cloud economics, and strategic supplier controls.

Responsibilities

Define and manage enterprise infrastructure standards, reference architectures, non-functional requirements, exceptions, adoption measures, and lifecycle practices across cloud, on-premises infrastructure, networks, compute, storage, containers, automation, observability, resilience, and workplace technology.
Establish practical governance for major architecture decisions and standards exceptions, including clear decision rights, ownership, actions, and expiration dates.
Build reusable engineering patterns, implementation guidance, automation assets, and feedback loops to drive standards adoption.
Lead a Forward Deployed Engineering capability that partners with teams on high-value challenges involving infrastructure modernization, automation, Agentic AI, resilience, observability, and lifecycle management.
Oversee strategic infrastructure programs and projects, including milestones, dependencies, risks, benefits, investment exposure, and executive decision-making.
Establish governance forums and reporting that focus leadership attention on material risks, tradeoffs, commitments, and outcomes.
Lead asset, configuration, capacity, licensing, lifecycle, and decommissioning governance to ensure reliable data, supportability, and timely retirement of legacy technology.
Lead FinOps and technology economics, providing transparency into consumption, unit cost, forecasting, optimization opportunities, investment decisions, and benefits realization.
Provide workload- and product-level cost insights to support architecture, modernization, supplier, capacity, and retirement decisions.
Maintain clear internal accountability for architecture, controls, asset data, financial management, and outcomes while governing strategic suppliers.
Lead and develop a multidisciplinary team that promotes technical credibility, accountability, automation, and evidence-based decision-making.