Head of GTM Enablement

Nextiva • Scottsdale, AZ

5d • Onsite

About The Position

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Onsite Sc otts da le : This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. In-Office Expectation: This role is expected to work onsite four days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. Nextiva is building a next-generation, AI-powered Go-To-Market (GTM) Enablement function to transform how revenue teams operate in high-velocity SMB and Mid-Market environments. We are seeking a Head of GTM Enablement to architect and lead this evolution. This leader will work cross-functionally across Product Marketing, Revenue Leadership, Sales Enablement, and Operations to build a connected, performance-driven GTM enablement system that delivers actionable guidance directly within seller workflows. This role complements and amplifies existing Product Marketing, Learning & Development, and Revenue Operations functions by ensuring GTM strategy is consistently operationalized within frontline revenue workflows. This role expands the traditional scope of enablement by combining AI-powered workflow guidance, GTM operationalization, and performance-driven execution. You will design and scale a system that drives measurable improvements in pipeline conversion, accelerates sales readiness, and ensures consistent, high-quality execution of our GTM strategy.

Requirements

• 8–12+ years of experience in Sales Enablement, Product Marketing, or GTM Strategy
• Proven success in high-velocity sales environments (SMB and Mid-Market)
• Experience in SaaS, UCaaS, CCaaS, or CX platforms strongly preferred
• Demonstrated ability to drive measurable improvements in conversion rates and sales performance
• Track record of translating strategy into scalable execution
• Strong cross-functional leadership and stakeholder alignment skills
• Experience with (or strong curiosity for) AI-driven tools and enablement systems

Responsibilities

• Build a Performance-Driven Enablement System: Design and operationalize a modern enablement ecosystem that embeds directly into seller workflows. Shift enablement from event-based training to continuous, in-the-flow performance support. Establish clear metrics tying enablement to revenue outcomes (conversion, cycle time, win rates).
• Drive Sales Readiness & Execution Excellence: Enable SMB and Mid-Market sellers to run effective discovery, articulate differentiated value, and navigate objections with confidence. Continuously improve seller effectiveness and pipeline conversion through data-driven insights.
• Translate Strategy into Sales Execution: Partner with Product Marketing and Revenue teams to translate positioning and go-to-market strategy into actionable seller guidance, discovery frameworks, competitive differentiation, and deal support tools. Ensure consistent messaging and execution across all customer-facing teams.
• Lead AI-Powered Enablement Innovation: Build and scale AI-enabled workflow guidance tools that help sellers access the right messaging, insights, and resources at the moment of need. Develop real-time knowledge systems that help customer-facing teams access accurate, up-to-date information within their daily workflows. Partner cross-functionally with AI Ops and Product to define and build the underlying knowledge infrastructure.
• Enable High-Velocity Product Launches: Support rapid release cycles with scalable enablement strategies that keep pace with bi-weekly product updates. Complement traditional training approaches with continuous, in-workflow reinforcement and real-time guidance.
• Drive Cross-Functional GTM Alignment: Drive alignment in a cross-functional operating model across Enablement, Product Marketing, Revenue Operations, and AI Enablement stakeholders. Foster a culture of speed, clarity, accountability, and continuous improvement.

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed