Head of ETF Transformation

U.S. Bank•Boston, MA

6d•$214,795 - $252,700

About The Position

The Head of ETF Transformation is a senior leadership role within Investment Services, responsible for defining and executing the strategic transformation of U.S. Bank’s ETF servicing business. The role leads the design, build, implementation and ongoing evolution of a modern, scalable ETF servicing platform, combining ETF and fund-services expertise with technology, workflow, data, automation and client-experience capabilities. The leader works across Product, Technology, Operations, Risk, Compliance and Business Development to translate business requirements and market needs into the future-state platform architecture and operating model. The role determines how ETF servicing should operate in the future, emphasizing straight-through processing, exception-based workflows, intelligent automation, transparency and client experience. It also supports the growth and strategic direction of the ETF business, builds the capabilities needed for the future operating model, and keeps the platform aligned with evolving market and client requirements.

Requirements

Bachelor’s or master’s degree in finance, accounting or another related field.
15 or more years of mutual fund experience.
10 or more years of management experience.

Nice To Haves

Strong leadership abilities and strategic management skills.
Thorough knowledge of the division and its relationship to the industry.
Excellent verbal and written communication skills.
Excellent analytical, decision-making and problem-solving skills.
Considerable tact, diplomacy and people skills.

Responsibilities

Lead the strategy, design and build of the next-generation ETF servicing platform, defining its vision, capabilities, requirements and implementation roadmap.
Connect ETF operations and technology by translating complex servicing requirements into platform capabilities, workflows and development priorities.
Design the future-state operating model across fund launch and onboarding, fund accounting, administration, basket processing, creation and redemption, reconciliation, reporting and client servicing.
Identify opportunities to use AI, intelligent automation, workflow orchestration, predictive analytics and exception-based processing to improve scalability, accuracy and responsiveness.
Partner with Technology and Product teams on requirements, process design, prioritization, testing, implementation and ongoing platform enhancement.
Establish an integrated data and workflow strategy that improves visibility into operations, exceptions, controls, service levels and client interactions.
Help design a digital client experience that gives clients more transparency into activity, workflows, reporting, service requests and operational insights.
Drive ETF process standardization and simplification, challenging legacy practices and avoiding unnecessary manual processes in the new environment.
Partner with Business Development and relationship teams on RFPs, client presentations, prospect discussions and platform demonstrations.
Maintain senior-level client relationships and use client feedback, market developments and competitive intelligence to influence platform priorities and product development.
Develop the business case and investment roadmap for transformation initiatives, including expected improvements in scalability, efficiency, controls, client experience and growth capacity.
Establish governance, milestones, success measures and executive reporting for major transformation and platform-development initiatives.
Work with Risk, Compliance and other control functions to embed appropriate controls and regulatory requirements in the platform and future-state operating model.
Partner with business leadership to support ETF business profitability, growth and strategic direction, and align technology investments with business priorities.
Build the talent, processes, governance and ways of working needed across business and technology teams for the future-state ETF model.
Monitor developments across the ETF ecosystem, asset-servicing technology landscape and client requirements to keep the platform competitive and forward-looking.

Benefits

Healthcare coverage, including medical, dental and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension, subject to eligibility requirements.