Head of ETF Transformation

U.S. Bank • Boston, MA

4d

About The Position

The Head of ETF Transformation is a senior leadership role within Investment Services responsible for defining and executing the strategic transformation of U.S. Bank’s ETF servicing business. The role leads the design, build, implementation, and ongoing evolution of a modern, scalable ETF servicing platform and operating model. It brings together ETF and fund-services expertise with technology, workflow, data, automation, and client-experience capabilities to create a controlled and differentiated environment.

The leader works across Product, Technology, Operations, Risk, Compliance, and Business Development to turn business requirements and market needs into future-state platform architecture and operating practices. The role focuses on rethinking how work should operate rather than simply automating existing processes, with an emphasis on straight-through processing, exception-based workflows, intelligent automation, transparency, and client experience. The position also supports the ETF business’s profitability, growth, and strategic direction, and ensures technology investments align with business priorities.

Requirements

• Bachelor’s or master’s degree in finance, accounting, or another related field.
• 15 or more years of mutual fund experience.
• 10 or more years of management experience.
• Strong leadership abilities and strategic management skills.
• Thorough knowledge of the division and its relationship to the industry.
• Excellent verbal and written communication skills.
• Excellent analytical, decision-making, and problem-solving skills.
• Considerable tact, diplomacy, and people skills.

Responsibilities

• Lead the strategy, design, and build of the next-generation ETF servicing platform, including its vision, capabilities, requirements, and implementation roadmap.
• Connect ETF operations and technology by translating servicing requirements into platform capabilities, workflows, and development priorities.
• Design the future-state ETF operating model across fund launch and onboarding, fund accounting, administration, basket processing, creation and redemption activity, reconciliation, reporting, and client servicing.
• Identify opportunities to use AI, intelligent automation, workflow orchestration, predictive analytics, and exception-based processing to reduce manual work and improve scalability, accuracy, and responsiveness.
• Partner with Technology and Product throughout development, including requirements definition, process design, prioritization, testing, implementation, and ongoing enhancement.
• Establish an integrated data and workflow strategy that improves visibility into operational activity, exceptions, controls, service levels, and client interactions.
• Help design a digital client experience that provides transparency into activity, workflows, reporting, service requests, and operational insights.
• Drive standardization and simplification of ETF processes, challenging legacy practices and avoiding unnecessary manual processes in the new environment.
• Partner with Business Development and relationship teams on RFPs, client presentations, prospect discussions, and platform and servicing-model demonstrations.
• Maintain senior-level client relationships and use client feedback, market developments, and competitive intelligence to influence platform priorities and product development.
• Develop the business case and investment roadmap for transformation initiatives, including expected improvements in scalability, operational efficiency, controls, client experience, and growth capacity.
• Establish governance, milestones, success measures, and executive reporting for major ETF transformation and platform-development initiatives.
• Work with Risk, Compliance, and other control functions to embed appropriate controls and regulatory requirements into the platform and future-state operating model.
• Partner with business leadership to support the ETF business’s profitability, growth, and strategic direction, aligning technology investments with business priorities.
• Build future-state organizational capabilities, including talent, processes, governance, and new ways of working across business and technology teams.
• Monitor developments in the ETF ecosystem, asset-servicing technology, and client requirements to help keep the platform competitive and forward-looking.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and an employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase program.
• Pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior