Head of Direct Sales Operations

Dyson•Chicago, IL

1d•$174,400 - $215,000•Onsite

About The Position

Dyson has an opening for a Head of Direct Sales Operations in Chicago, IL. The Head of Direct Sales Operations will develop the business plan to grow the Dyson US direct business in line with short- and long-term goals by delivering a best-in-class experience that focuses on our technology. The Head of Direct Sales Operations will manage the direct value proposition to give our current and future owners a reason to engage, buy, advocate and come back to Dyson Direct.

Requirements

Bachelor’s Degree in Management, Business, or its foreign equivalent
4 years of experience in ecommerce or premium brand national account
Three years of experience in strategic planning; being able to develop 1 – 3-year plans for revenue channels, retailers, and product categories
Three years of experience in presentation, analytical skills, P&L optimization, and demand forecasting
Three years of experience in providing insights to POS trends within account base via Excel, Google Analytics, Adobe, or Anaplan
Three years of experience in negotiation and closing in the consumer goods industry, both at the account and product sales levels
Three years of budget/quota delivery with a minimum revenue of $150m
Using ability to penetrate and influence buyers, inventory planners, marketing and finance teams in the consumer goods industry to achieve a minimum of 90% attainment on sales revenue objectives
Using advanced proficiency of Microsoft Excel including macros, pivot tables, power queries, charting, data validation, and conditional formatting

Responsibilities

Working in partnership with the Direct channel owners (dyson.com, 3rd party marketplaces, CRM, direct detail, customer service online and offline, professional beauty) to identify and implement opportunities to cross-sell and up-sell.
Lead the negotiation of new retail business models, including terms negotiations with retail partners, to extend the experience in Direct to other 3rd party retail properties.
Develop a clear playbook, working closely with channel owners and other key stakeholders, to codify the levers to pull depending on various business needs for each of our product categories.
Deliver assigned budgets on monthly, quarterly and yearly basis and develop actions for all direct channels to achieve the agreed plan.
Monitor direct sales and inventories; identify opportunities and assess related risks; gain consensus and approval from internal stakeholders; communicate and implement proposed action plans.
Seek out decision makers and influencers to best maximize the direct business and create positive working relationships across all levels of the organization.
Forecast at the account and product level as required for attaining sales, profit and inventory goals.
Manage funds and resources for the best return on investment; analyze sales data and implement high-quality solutions to drive business across all categories.
Possess comprehensive knowledge of customers and direct channels; ability to communicate that knowledge effectively to execute plans regarding distribution, merchandising, pricing, product placement and marketing programs.
Oversee the delivery of Dyson online products and services with support from the supply chain team, monitor orders, track sales and shipments to meet customer expectations.
Be accountable for all business processes related to the position and working cross-functionally with trade marketing, E-Commerce, accounts receivable, legal customer service and all related paperwork.
Oversee the implementation of the online sales promotion program and co-develop a calendar of activity that fits with the retail activity plan, ensuring that we are competitive across direct channels.
Manage day-to-day relationships with retail sales and channel management, category heads, finance, supply chain and external partners to ensure design and execution of high-quality sales plans.
Regularly review the purchase journey through the website and work closely with the eCommerce channel owners to optimize the shopping experience to improve conversion.
Audit competitive activity through direct channels in terms of product range, marketing initiatives, functionality and customer offering (e.g. promotion, service, etc.) to achieve best results.

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability