Head of Design, Consumer

Owner.com • San Francisco, CA

4d

About The Position

Owner is hiring a Head of Design, Consumer to own the digital guest experience across online ordering, native mobile apps, loyalty, and lifecycle engagement. This hands-on leadership role sets the design vision, leads a small, high-performing team, and personally tackles complex design challenges. The role builds flexible systems that scale across thousands of distinct restaurant brands and influences conversion, retention, and revenue.

The Head of Design will shape differentiated, brand-rich consumer experiences while supporting world-class ordering. They will stay hands-on in design, prototyping, and execution; use experimentation, customer insights, and data to improve business outcomes; and design and ship AI-native experiences. The role partners with Product, Engineering, and Data Science to identify opportunities, make tradeoffs, and deliver high-impact work.

Requirements

• 8+ years of experience in product design.
• Experience leading and developing high-performing designers.
• A portfolio demonstrating personal ownership of complex, high-quality consumer experiences.
• Experience building scalable design systems, ideally across multi-brand, white-label, or multi-tenant products.
• Deep expertise in consumer products, commerce, and native mobile (iOS/Android).
• Ability to prototype and design in code, and experience shipping AI-powered product experiences.
• Proven ability to connect design decisions to business outcomes through experimentation and measurable impact.
• Strong product judgment, high ownership, urgency, and willingness to challenge assumptions and execute through ambiguity.

Responsibilities

• Set the design vision across online ordering, native mobile apps, loyalty, and lifecycle engagement.
• Create flexible design systems that deliver exceptional, differentiated experiences across thousands of restaurant brands.
• Remain hands-on in design, prototyping, and execution while raising the bar for a senior team.
• Use experimentation, customer insights, and data to improve conversion, repeat orders, and revenue.
• Design and ship intelligent consumer experiences, leveraging AI and code to accelerate execution.
• Partner with Product, Engineering, and Data Science to identify opportunities, make tradeoffs, and ship high-impact work.
• Lead and develop high-performing designers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed