Head of Design, Consumer

Owner.com • San Francisco, CA

5d

About The Position

Owner is hiring a hands-on design leader to own the end-to-end consumer experience across online ordering, native mobile apps, loyalty, and lifecycle engagement. The role will set the design vision for experiences that help millions of guests discover, order from, and return to their favorite restaurants.

The Head of Design, Consumer will lead a small, high-performing design team while personally taking on complex design challenges. The role will create flexible design systems that scale across thousands of restaurant brands, support rich brand expression, and enable high-quality ordering experiences. It will also use experimentation, customer insights, and data to improve conversion, retention, and revenue, and apply AI and code to accelerate design and execution.

The role partners with Product, Engineering, and Data Science to shape product strategy, identify opportunities, make tradeoffs, and deliver high-impact work. Owner is a remote-first, global company headquartered in San Francisco; the description says location details for this role should be discussed with a recruiter.

Requirements

• 8+ years of experience in product design, including experience leading and developing high-performing designers.
• Exceptional hands-on design craft, demonstrated through personal ownership of complex, high-quality consumer experiences.
• Experience building scalable design systems, ideally for multi-brand, white-label, or multi-tenant products.
• Deep expertise in consumer products, commerce, and native mobile for iOS and Android.
• AI-native practice, including prototyping, designing in code, and shipping AI-powered product experiences.
• Ability to connect design decisions to business outcomes through experimentation and measurable impact.
• Strong product judgment, high ownership, urgency, and willingness to challenge assumptions and execute through ambiguity.

Responsibilities

• Own the consumer experience and set the design vision across online ordering, native mobile apps, loyalty, and lifecycle engagement.
• Create flexible design systems that deliver exceptional, differentiated experiences across thousands of restaurant brands.
• Remain hands-on in design, prototyping, and execution while raising the bar for a senior design team.
• Use experimentation, customer insights, and data to improve conversion, repeat orders, and revenue.
• Design and ship intelligent, AI-native consumer experiences, using AI and code to accelerate execution.
• Partner with Product, Engineering, and Data Science to identify opportunities, make tradeoffs, shape product strategy, and ship high-impact work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed