Head of Data Consultancy, North America

Walr • Haleyville, AL

4d • Hybrid

About The Position

Walr is seeking a senior industry professional to lead the Data Consultancy team and establish a leading data consultancy offering in North America. This role involves directly managing a team of 6+ Data Consultants, setting an example for client service, and enhancing the offering by improving operational methods and providing feedback to the product team for the development of their proprietary technology platform. The team's primary function is to consult with clients and coordinate with cross-functional teams, including survey programmers, sample-only project managers, and data processors, to deliver high-quality data. This position is ideal for an individual with end-to-end data collection process experience in quantitative market research, seeking a challenging role within a scale-up organization. The successful candidate will significantly contribute to Walr's key performance indicators: gross margin and client satisfaction.

Requirements

• Approximately 10+ years of experience in the market research industry.
• Strong track record in project management or consultancy-type roles.
• Good knowledge of market research disciplines.
• Experience delivering bespoke quantitative research and data.
• Proven ability to manage and lead a team of direct reports.
• Ability to influence teams and individuals in other business areas.
• Experience leading and maximizing the performance of multi-disciplinary teams.
• Excellent client management skills: professional, reliable, and capable of acting as a trusted partner and advisor.
• Clear and proactive communication style that builds client confidence.
• Excellent timeline and priority management skills: comfortable evaluating competing priorities and making trade-offs.
• Services mindset: a delivery professional focused on daily client engagement and leading teams to achieve outcomes.
• Attention to detail: naturally detail-oriented with a pride in delivering high-quality, error-free deliverables.
• Ability to work under pressure in a fast-paced environment with high expectations.
• Eagerness to learn and apply new technologies and frameworks.
• Strong problem-solving skills: comfortable with independent issue resolution and root-cause analysis.
• Business-level English comprehension.
• Ability to communicate clearly, in writing and orally, with any client, team member, or key stakeholder regardless of technical background.

Nice To Haves

• Experience with Walr's proprietary technology platform.

Responsibilities

• Lead the North American Data Consultancy team in delivering high-quality, client-delighting data.
• Oversee project delivery for the team and serve as the escalation point for complex or technical projects.
• Manage select critical client and commercial projects, aligning internal teams and clients on survey design, sample plans, timelines, and deliverables, and recommending process improvements.
• Enhance quality and efficiency across the team's work by critically evaluating operations, designing and implementing improved methods, and motivating the team to provide exceptional service.
• Act as a senior consultant to clients, understanding their broader objectives beyond immediate project briefs, challenging approaches, and recommending solutions that balance research quality, respondent experience, feasibility, speed, cost, and commercial outcomes.
• Demonstrate expertise in the Walr proposition and platform to build client confidence and contribute to key account growth through high-quality, professional service.
• Ensure the team understands and adopts new platform features developed by the Product & Innovation team.
• Translate client and team needs into platform and feature improvements, collaborating with the Product & Innovation team to prioritize and deploy these enhancements.
• Lead by example in all aspects of the role, and provide support and coaching to team members.
• Partner closely with the Commercial team throughout the client lifecycle (pitches, proposals, solution design, delivery, account development), providing technical and operational expertise to secure new business and expand existing relationships.

Benefits

• Opportunity for impact, growth, and building something meaningful.
• Trust to take ownership.
• Encouragement to think boldly.
• Support from a fast-moving team.
• A workplace that works for everyone, with a focus on diversity, equity, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed