Head of Creative Operations

Pop! Promos • Philadelphia, PA

2h • Hybrid

About The Position

Pop! Promos is looking for a Head of Creative Operations to lead the department responsible for creating hundreds of on-demand designs every week. This role owns the vision, output, and performance of the Creative Services team. The ideal candidate will be strategic and operational, energized by AI and automation, focused on quality at scale, and fluent in both technical design and creative language. This is an operations and leadership role within a creative environment, requiring the ability to understand design technically, coach artists, set standards, and manage a high-volume team while maintaining quality. Pop! Promos is a fast-growing supplier in the promotional products industry, known for its on-trend products, great company culture, and strong values.

Requirements

• Bachelor's degree in Graphic Design, Visual Communication, Fine Arts, Creative Management or a related field.
• 10+ years of experience in a creative environment.
• 5+ years in a supervisory or management role.
• Advanced proficiency in Adobe Illustrator, InDesign and Photoshop.
• Proven track record of using data and reporting to drive operational decisions and improve team performance.
• Hands-on experience with AI tools and automation platforms, with genuine enthusiasm for technology adoption.

Nice To Haves

• Experience managing remote or overseas teams preferred.
• Background in branded merchandise, promotional products, or apparel is a strong plus.

Responsibilities

• Provide strategic leadership over the Creative Services department, shaping how virtual artwork is used to create demand, accelerate sales cycles, and win distributor loyalty.
• Direct management of the Creative Services Manager and oversight of the creative services team, setting annual and quarterly goals aligned with company priorities and maintaining accountability for team performance.
• Establish and maintain a quality review framework that scales with volume to ensure all artwork meets technical standards, product specifications, and brand accuracy.
• Own all departmental metrics including artist productivity, capacity, and quality, analyzing data to identify inefficiencies and drive continuous improvement.
• Partner with Business Operations to evaluate and improve processes, leading the department’s adoption of automation platforms and AI tools to increase output capacity and reduce turnaround time.
• Work with sales leadership to understand client requirements and translate feedback into improved artwork quality, identifying opportunities to expand Creative Services capabilities to create measurable client value.

Benefits

• Competitive base salary commensurate with experience and market
• Comprehensive Benefit Package including health Insurance, dental and vision, STD and LTD, company paid Life Insurance and retirement plan with company match.
• Hybrid work environment
• Paid time off
• Company holidays
• Frequent company-sponsored team activities
• Exceptional career advancement opportunities
• Fun, dog friendly office
• Summer Fridays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior