Head of Content Process, SSRN
Remitly•Home based-Missouri, MO
•$109,500 - $230,700
About The Position
The Head of Content Process leads the transformation of SSRN’s end-to-end content processing into a scalable, controlled, analytics-driven, and highly automated operating model. This role shapes how submissions move from intake to publication, strengthening efficiency, quality, and research integrity. You will play a central role in enabling SSRN’s growth while protecting trust in its world-class preprint platform.
Requirements
- Experience designing and leading complex operational workflows in content, publishing, or knowledge-based environments
- Demonstrated ability to use data, analytics, and KPIs to drive operational decisions and continuous improvement
- Experience managing vendors, external partners, and distributed teams
- Proven change leadership skills, including stakeholder engagement and adoption of new ways of working
- Ability to balance strategic vision with hands-on operational execution
- Strong communication and collaboration skills across technical, product, and operational teams
Nice To Haves
- An understanding of research integrity, quality assurance, risk management, or fraud control frameworks
Responsibilities
- Design and implement a scalable, technology-enabled end-to-end paper processing model supporting current and future growth
- Redesign submission and processing workflows across intake, triage, integrity checks, routing, editing support, and communications
- Establish governance, controls, and escalation paths to reduce research integrity and fraud risk
- Define and oversee quality and fraud detection processes, including plagiarism, citation anomalies, and emerging integrity signals
- Build and manage operational dashboards and KPIs to drive performance, transparency, and continuous improvement
- Identify and deliver automation and outsourcing opportunities to improve efficiency and cost control
- Manage external partners, vendors, and classification activities, including taxonomy ownership and optimization
- Lead change management, documentation, training, and adoption of new workflows and controls across teams
- Be a member of the SSRN Leadership Team, reporting to the Director of SSRN, while managing a team of 6 processors
Benefits
- Shared parental leave
- Study assistance
- Sabbaticals
- Annual incentive bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
