Head of Content Process, SSRN

Elsevier • Home based-Missouri, MO

1d • $109,500 - $230,700 • Remote

About The Position

The Head of Content Process leads the transformation of SSRN’s end-to-end content processing into a scalable, controlled, analytics-driven, and highly automated operating model. This role shapes how submissions move from intake to publication, strengthening efficiency, quality, and research integrity. You will play a central role in enabling SSRN’s growth while protecting trust in its world-class preprint platform.

Requirements

• Experience designing and leading complex operational workflows in content, publishing, or knowledge-based environments
• Demonstrated ability to use data, analytics, and KPIs to drive operational decisions and continuous improvement
• Experience managing vendors, external partners, and distributed teams
• Proven change leadership skills, including stakeholder engagement and adoption of new ways of working
• Ability to balance strategic vision with hands-on operational execution
• Strong communication and collaboration skills across technical, product, and operational teams

Nice To Haves

• An understanding of research integrity, quality assurance, risk management, or fraud control frameworks

Responsibilities

• Design and implement a scalable, technology-enabled end-to-end paper processing model supporting current and future growth
• Redesign submission and processing workflows across intake, triage, integrity checks, routing, editing support, and communications
• Establish governance, controls, and escalation paths to reduce research integrity and fraud risk
• Define and oversee quality and fraud detection processes, including plagiarism, citation anomalies, and emerging integrity signals
• Build and manage operational dashboards and KPIs to drive performance, transparency, and continuous improvement
• Identify and deliver automation and outsourcing opportunities to improve efficiency and cost control
• Manage external partners, vendors, and classification activities, including taxonomy ownership and optimization
• Lead change management, documentation, training, and adoption of new workflows and controls across teams
• Be a member of the SSRN Leadership Team, reporting to the Director of SSRN, while managing a team of 6 processors

Benefits

• Shared parental leave
• Study assistance
• Sabbaticals
• Annual incentive bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed