Head of Client Digital Experience

Brown Brothers Harriman & Co•Boston, MA

About The Position

Brown Brothers Harriman is recruiting a Head of Client Digital Experience to join the Product Transformation Discipline within its Investor Services business. This high-impact leadership role defines the strategy and roadmap for the client digital ecosystem and owns its performance. It has direct accountability for BBH Infuse®, BBH’s primary authenticated client portal, and leads the holistic roadmap connecting BBH Infuse®, product applications, shared digital capabilities, and APIs as complementary client access channels. The role ensures the ecosystem evolves as a coherent portfolio and delivers a consistent, accessible, high-quality client experience. The leader will work with business, product, and technology leaders to develop scalable digital capabilities, use insights and analytics to improve performance, establish governance and operating models, and guide investment and prioritization across the digital portfolio. They will also build and lead a high-performing team of product, user experience, and analytics professionals.

Requirements

Extensive leadership experience managing client-facing digital products, platforms, or ecosystems within complex and highly regulated environments.
Strong expertise in digital platforms, user experience, design systems, digital analytics, APIs, and connected application ecosystems.
Demonstrated ability to lead multidisciplinary teams and influence senior stakeholders across business, technology, operations, and client-facing functions.

Nice To Haves

Experience in financial services, asset servicing, asset management, or a similar B2B environment is preferred.
Service design expertise is a plus.

Responsibilities

Lead the strategy and roadmap for BBH's client digital ecosystem, driving innovation, adoption, and exceptional client experiences across digital channels.
Oversee the development and evolution of digital platforms, ensuring consistent, accessible, and seamless experiences through shared design standards and integrated solutions.
Partner with business, product, and technology leaders to deliver scalable digital capabilities that enhance client engagement, connectivity, and business outcomes.
Use client insights, analytics, and market trends to measure performance, identify opportunities, and continuously improve the digital experience.
Build and lead a high-performing team of product, user experience, and analytics professionals while establishing effective governance and operating models across the organization.
Drive portfolio investment and prioritization decisions, balancing innovation, modernization, and long-term strategic growth across the digital ecosystem.