Head of Claims and Insurance

Atoms•Dallas, TX

8h•$150,000 - $200,000•Onsite

About The Position

Atoms is seeking a visionary and operational leader to act as the "General Manager" for its Risk and Insurance team. This role is responsible for managing substantial auto liability, workers compensation, General Liability, and EPL claims within a complex, high-volume environment. The Head of Claims and Insurance will oversee internal and external claims teams, manage the carrier landscape, drive cost-mitigation strategies, and position the Claims organization as an "Early Warning System" for risk. This position requires a strong cross-functional partnership, translating claims data into actionable intelligence for all company teams to protect the long-term cost of risk. The ideal candidate is an expert problem-solver and tech-forward thinker with deep operational expertise and high empathy, capable of leading a resilient team through structural change and navigating ambiguity at scale. This role reports directly to the COO and serves as a primary strategic liaison with insurance brokers and carrier partners.

Requirements

5–8+ years of progressive experience in risk management, insurance, or claims leadership.
Experience working on both the insurance carrier side and the insured/corporate risk management side strongly preferred.
Direct experience managing Auto Liability claims required.
Significant experience handling claims in Florida and California required.
Demonstrated expertise navigating high-litigation, plaintiff-friendly jurisdictions.
Working knowledge of EPL, Physical Damage, and General Liability claims.
Experience supporting or operating within mobility, transportation, or rideshare-related environments preferred.
Familiarity with risk exposures associated with W-2 employee workforces across multi-state operations preferred.
Proven ability to lead broker and carrier negotiations.
Strong financial and analytical capabilities with the ability to translate claims data into business impact.
Ability to operate both strategically and tactically in a high-growth environment.
10+ years of progressive leadership within Claims Operations, Risk Management, and Insurance Strategy, with heavy emphasis on commercial auto and general liability within the transportation, logistics, or gig-economy sectors.
Deep proficiency in complex casualty litigation, reserving methodologies, and actuarial concepts.
Extensive experience managing, auditing, and optimizing large-scale external carrier and TPA relationships, ensuring strict compliance with SLAs and aggressive cost-containment goals.
A proactive innovator experienced in collaborating with Product and Engineering teams to build, enhance, or integrate claims technologies, AI solutions, and automated workflows.
Using data to see trends, get to the root cause, and use data to take action to drive continued safety improvements across the organization.
Exceptional executive presence with the unparalleled business judgment needed to distill granular operational metrics into compelling strategic narratives for the C-suite, Legal partners, and carrier partners.
5+ years of senior management experience leading distributed operations.
Bachelor’s degree required.

Nice To Haves

JD, MBA, or advanced insurance designations (e.g., CPCU, ARM) are highly preferred.

Responsibilities

Define and drive the comprehensive claims strategy for rideshare operations and associated corporate programs, ensuring alignment with financial objectives and risk tolerance.
Architect and oversee the claims provider landscape, including vetting, selection, integration, setting SLAs, conducting audits, and driving accountability.
Provide direct oversight and strategic consultation on high-exposure, complex, and high-profile casualty claims, working with Legal counsel on litigation strategies, reserving, and resolutions.
Utilize data ecosystems and RMIS to move Claims from reactive management to predictive intelligence, spotting loss trends, detecting fraud, and providing insights to executive leadership.
Serve as a liaison between Claims, Product, Engineering, Safety, and Legal, translating operational data into policy narratives and supporting carrier renewals and structural reforms.
Lead, mentor, and scale the Claims organization (FNOL, Customer Care, QA, Advocacy), cultivating a culture of continuous improvement, psychological safety, and operational excellence.