Head of Bus Ops & Chief of Staff

eBay•San Jose, CA

About The Position

This role supports eBay’s Services organization, which spans five distinct businesses: Advertising, Financial Services, Shipping & Authentication, Monetization, and B2C. The Head of Business Operations is essential for enabling the effectiveness of this shared leadership model, driving execution, consistency across the portfolio, and ensuring the organization operates with rigor and clarity at scale.

Requirements

10+ years in business operations, program management, or chief-of-staff roles supporting senior leaders in complex organizations; tech or product org preferred.
Proven track record running executive forums, preparing leadership materials, and driving follow-through to completion.
Strong cross-functional partnership experience with Finance, People / Recruiting, Product, and Central Ops.
Comfortable owning headcount and budget workflows end to end.
Exceptional program and project management skills: planning, facilitation, communication, and outcome tracking across multiple concurrent workstreams.
Change management experience, ideally with technology or AI adoption: able to translate strategy into governance, adoption plans, and operational accountability.
Excellent written and verbal communication with ability to influence senior stakeholders and present confidently to executive audiences.

Responsibilities

Own the leadership operating system for the Services BU: staff meetings, offsites, All Hands. Drive agenda-setting, preparation, decision capture, and follow-through.
Ensure business rhythms (e.g. WBR / MBR / QBR) run consistently across businesses.
Maintain the Business Planning Calendar aligned to Corporate and GMX timelines.
Serve as the coordination point for Central Ops requests and cross-org alignment.
Partner with the GMs and Head of Strategy to drive execution of strategic initiatives, translating direction into milestones, tracking progress, and ensuring completion.
Own headcount and budget operations: workforce capacity tracking, requisition approvals, financial envelope alignment, and coordination across Finance, People, and Recruiting.
Manages and drives execution for high-priority projects and requests originating from Services leadership and GMX Central Operations.
Produce reporting and insights that keep leadership informed and decisions grounded.
Drive talent, culture, and engagement across the org in partnership with the People Partner.
Champion consistent internal communications, employee sentiment, and a leadership culture that is visible and accountable.
Ensure the org stays informed, connected, and aligned; from new hire onboarding to leadership communications.
Lead the Services AI transformation roadmap: drive adoption, own change management for high-impact initiatives, and partner with the Office of AI and Central Ops to accelerate integration across the portfolio.
Align AI investments with workforce capacity, budget planning, and organizational priorities.