Head of Account Management, NorthAm - Wise Platform

Wise • Austin, TX

14h • Hybrid

About The Position

Wise is seeking an exceptional Head of Account Management to join their fast-growing Wise Platform team in North America. This role offers a unique opportunity to shape the future of account management at Wise, grow and scale a high-performing team, and transform how millions of customers experience international payments through partnerships with companies like Morgan Stanley, Ramp, Mercury, Melio, Gusto, Hubstaff, and Brex. This is not a traditional account management role; it is for someone who thrives on solving challenges, scaling operational excellence, and unlocking growth opportunities for partners and customers.

Requirements

• 8–10+ years of professional experience in Enterprise Account Management or Enterprise Sales
• 3–5+ years of proven success scaling, mentoring, and leading high-performing commercial teams.
• Deep foundational experience within Fintech, Payments, or Banking.
• Highly comfortable navigating SaaS models and API-first technologies, possessing the ability to talk technical architecture just as fluidly as commercial terms.
• 2-5 years of experience scaling and leading high-performing account management teams, with a strong focus on mentoring and developing talent.
• Demonstrated success in managing and growing accounts to drive significant revenue increases, with expertise in building strong relationships across stakeholders like CEOs, compliance, technology, and innovation teams.
• Experience implementing scalable account management practices, defining KPIs, and establishing processes to ensure consistent and measurable results.
• You’re not afraid to roll up your sleeves and join partner calls, listen to feedback, and collaborate on solutions.
• You thrive in a fast-paced environment and inspire others to deliver their best.
• A passion for developing others. You have experience guiding and enabling account managers to grow their skills, navigate challenges, and take ownership of their work.
• You prioritize the needs of customers and partners, ensuring their success while balancing the objectives of the business.
• You find solutions even when things are blocked, navigating complexity to deliver results for customers, partners, and Wise alike.

Nice To Haves

• Fintech or payments experience is a plus.

Responsibilities

• Lead, Grow, and Develop the Team: Build and scale a high-performing Account Management function for North America. Define the strategy, set clear targets, and recruit, coach, and mentor team members to ensure they develop into impactful account managers.
• Shape the AM Function: Establish proper account management practices, behaviors, and processes to drive consistency and excellence. This includes creating frameworks for tracking and building KPIs with each partner, implementing account plans, and driving measurable results.
• Drive Growth and Revenue: Own the P&L for a growing portfolio of partnerships in North America. Partner with your team to identify upsell and cross-sell opportunities, resolve commercial and technical blockers, and maintain strong relationships with key stakeholders.
• Be a Hands-On Leader: Lead by example by engaging directly with partners and supporting your team in solving complex challenges. Join key meetings, guide strategic conversations, and roll up your sleeves to ensure the success of critical initiatives.
• Champion Partner Success: Advocate for the needs of our partners internally, collaborating across product, engineering, legal, compliance, and delivery teams to prioritize features and solutions that drive value for partners, customers, and Wise.
• Foster a Collaborative Culture: Build a team culture that reflects Wise’s values, focusing on accountability, customer-centricity, and continuous improvement.

Benefits

• The autonomy to build and scale the AM function
• Drive growth with world-class partners
• Develop processes and behaviors that set the standard for account management excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed