Head Golf Attendant

Five Iron Golf Las Vegas LLC•Austin, TX

About The Position

Five Iron Golf is seeking a Guest Services Expert, called a Head Golf Attendant, to assist the General Manager of Performance in overseeing and managing golf operations at the location. The role focuses on providing exceptional service and genuine hospitality, building relationships with Guests and the local golf community, and developing proficiency with the venue’s golf simulator equipment. The Head Golf Attendant reports directly to the General Manager of Performance. The position includes supporting golf operations and facility management, maintaining equipment and simulator quality, engaging with Guests and members, and providing food and beverage service. The role is primarily based in the venue and requires availability for mornings and afternoons, including weekends and holidays. This is a full-time, non-exempt, hourly, tip-eligible position paying $23 per hour plus tips.

Requirements

Passion for the game of golf.
Exemplary communication, time-management, and organization skills.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to think on one’s feet and manage customer expectations.
Ability to work in a fast-paced environment.
Availability primarily for mornings and afternoons, including weekends and holidays.
Ability to stand, walk, and bend for long periods and maneuver up and down stairs.

Nice To Haves

Hospitality, hotel, golf course or club, or sports management experience is preferred.

Responsibilities

Assist the General Manager of Performance with duties related to managing the facility.
Provide Guests with friendly, above-and-beyond service.
Be present to open the location in the mornings and on weekends to facilitate golf operations.
Use golf simulator technology proficiently and follow quality-control processes to ensure simulators are maintained.
Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement.
Maintain and organize golf bag storage and golf equipment.
Keep up-to-date knowledge of the company’s products and business lines, and work with the Director of Golf to meet quarterly sales targets.
Build the membership community through member events and outings, and engage in local reciprocity efforts with state and regional golf associations and courses.
Check in with Guests throughout their bookings and attend to details to support their enjoyment and satisfaction.
Maintain up-to-date knowledge of food and beverage offerings and provide premium service, including taking orders and delivering items promptly.
Address Guest concerns promptly.
Follow health and safety regulations for food handling, alcohol service, and cleanliness.
Verify Guests’ legal drinking age.