Head Coach
About The Position
The Head Coach (General Manager) leads and manages a Sweetgreen store, balancing people leadership, operations, and business performance. The role inspires and mentors the team, builds an inclusive culture, drives operational excellence, and delivers exceptional guest experiences through data-informed decisions and technology. The Head Coach maintains standards for food quality, safety, cleanliness, and equipment while addressing facility, supply, and food-quality issues and prioritizing team safety. The role also drives sales and profit through financial analysis, cost management, strategic execution, and effective scheduling. The Head Coach performs the essential duties of the Assistant Coach role and the associated Shift Leader, Kitchen Lead, and Team Member roles.
Requirements
- At least 3 years of food-service experience, including at least 2 years in hands-on management.
- Experience hiring, developing, training, and motivating team members.
- Skill in planning, managing, and forecasting financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
- Meet all physical requirements of the Head Coach career path roles, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.
Nice To Haves
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Comfort using digital tools for operations, reporting, and team communication.
- Strong financial acumen, including managing budgets, labor, and P&L.
- Proven experience hiring, coaching, and developing high-performing teams.
- Adaptability and problem-solving skills in fast-paced, dynamic environments.
- A data-driven mindset and curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations.
Responsibilities
- Lead the full employee lifecycle and foster a culture of trust, transparency, and inclusion.
- Ensure compliance, provide timely feedback, and develop a strong, diverse talent pipeline.
- Maintain food-safety, cleanliness, and equipment-maintenance standards; resolve facility, supply, and food-quality issues while prioritizing team safety.
- Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
- Use data to inform business decisions and identify operational improvements.
- Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating schedules aligned with business goals.
- Operate and support business systems, troubleshoot issues, and prioritize daily operations.
- Perform essential functions outlined for Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
Benefits
- Competitive base salary with 20% bonus potential.
- Medical, dental, and vision plans.
- Paid vacation and wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact your team, community, and business.
- A collaborative team that lives the company's core values.
- A clear career path for personal and professional development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
