Head Coach

Orangetheory•San Antonio, TX

14d

About The Position

The Head Coach serves as the fitness leader and culture champion within an assigned Orangetheory Fitness studio. The role leads the coaching team and oversees coach recruitment, hiring support, onboarding, scheduling, development, performance management, succession planning, and retention. It promotes a high-performance culture grounded in accountability, inclusivity, collaboration, and continuous improvement, while partnering with Studio Managers and regional leadership to align fitness operations with sales, retention, and business objectives. The Head Coach leads at least 15 Orangetheory Fitness classes per week and ensures coaches deliver a consistent, high-quality member experience, execute workouts as designed, and uphold brand standards. Through class observations, feedback, and development, the role builds coaching talent and supports member satisfaction and loyalty. The Head Coach also monitors fitness-related performance metrics, identifies operational and team improvement opportunities, and supports strategies to improve coach effectiveness, member retention, class utilization, and revenue growth. This position directly supervises and develops Coaches. It is based primarily in a fitness studio, with work performed at the front desk and across the studio floor, alongside administrative tasks. The role is full-time, with business hours Monday through Friday; longer hours, evenings, and weekend work may be necessary. Travel is not anticipated unless needed for training or other company needs.

Requirements

High school diploma or equivalent required.
At least 1 year of group fitness coaching and/or personal training experience required, or an equivalent combination of experience and certification.
Current Orangetheory Fitness-approved fitness certification required, such as NASM, ACE, ACSM, NSCA, or equivalent.
Current CPR/AED certification required.
Ability to motivate, develop, and hold team members accountable while fostering a positive, high-performing team environment.
Strong verbal, written, and interpersonal communication skills, including the ability to provide clear direction, feedback, and support.
Commitment to exceptional customer service and positive member experiences.
Ability to build and maintain effective working relationships with team members, members, and cross-functional partners.
Self-awareness, empathy, professionalism, and sound judgment when interacting with others and navigating challenging situations.
Ability to adapt to change, manage competing priorities, and remain effective in a fast-paced environment.
Problem-solving skills, including identifying issues, evaluating options, and implementing practical solutions.
Integrity, accountability, confidentiality, ethical behavior, and appropriate professional boundaries.
Ability to collaborate across teams and functions, take initiative, follow through on commitments, and focus on individual, team, and studio goals.
Ability to maintain a positive and professional demeanor while managing stress, conflict, and unexpected challenges.
Frequent standing, walking, and movement throughout the studio; ability to communicate effectively, including talking and hearing in a potentially loud environment.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and adjusting focus.
Ability to occasionally lift, carry, push, or pull items such as retail products or supplies weighing approximately 25–30 pounds, and perform bending, reaching, and light cleaning tasks.

Nice To Haves

Bachelor’s degree in Business, Exercise Science, Kinesiology, Sports Management, or a related field preferred.
1–2 years of leadership or supervisory experience preferred, ideally in fitness, hospitality, retail, or a multi-unit environment.

Responsibilities

Lead a minimum of 15 Orangetheory Fitness classes per week while delivering an exceptional member experience and modeling coaching standards.
Provide day-to-day leadership, guidance, and support to the coaching team to ensure consistent execution of fitness standards, member experience expectations, and company initiatives.
Conduct regular class observations and coaching conversations to provide feedback, support development, and reinforce accountability.
Assist with coach recruitment, onboarding, training, scheduling, and retention efforts.
Foster an inclusive, high-performing team culture that supports engagement, collaboration, recognition, and professional growth.
Establish clear expectations and support coach performance through ongoing communication, coaching, and development.
Partner with Studio Managers and regional leadership to support studio goals, member retention, and operational success.
Model exceptional customer service and champion a member-first mindset and consistent Orangetheory Fitness experience.
Support implementation of new programs, initiatives, operational changes, and company priorities within the studio.
Maintain compliance with Orangetheory Fitness standards, policies, and procedures and demonstrate AFG HoldCo leadership principles.
Support studio performance goals through member engagement, retention, class utilization, relationship building, referrals, community outreach, and participation in events and promotions.
Monitor fitness-related performance metrics and work with Studio Managers to identify improvements in coach performance, member participation, coaching consistency, class effectiveness, and overall studio performance.
Encourage individual and team accountability for member engagement, retention, and studio goals.
Promote efficient scheduling and utilization of coaching resources to meet member demand and operational needs.
Champion a best-in-class member experience and lead, develop, and hold coaches accountable for customer service and consistent workout delivery.
Foster a welcoming, inclusive, community-focused studio environment and support member recognition, relationship building, and retention initiatives.
Monitor member feedback, address member concerns and escalated issues promptly and professionally, and collaborate with studio leadership on resolutions.
Support member events, challenges, promotions, and engagement initiatives.
Support day-to-day studio operations and consistent execution of company standards, policies, and procedures.
Maintain a safe, clean, and organized fitness environment by monitoring studio presentation, equipment condition, and workout space readiness.
Identify and report facility, equipment, and operational issues for timely resolution.
Use reporting tools, meetings, and communication platforms to stay informed, communicate priorities, and support operational consistency.
Contribute ideas and best practices that improve the member experience, operational consistency, and studio success.