Part Time - Head Cashier - Flexible

Lowe's Home Centers•Fayetteville, NC

About The Position

The Head Cashier provides customer service and supports checkout operations at Lowe’s. The role assists customers with finding and selecting merchandise, answers questions, shares product and program information, and helps customers with projects when needed. The Head Cashier also coaches and trains front-end associates, processes transactions and returns, manages register and cash-related duties, and helps maintain store security, safety, cleanliness, and organization. Other duties may be assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
Less than 1 year of experience using a computer to input, access, modify, or output information.
Less than 1 year of experience using common retail technology, such as smartphones and tablets.
1 year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and protection plans, and explaining warranties, product features, and benefits.
1 year of experience as a head cashier.
Less than 1 year of experience working in any department at a Lowe’s retail store.
1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than 1 year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Identify customers’ needs and help them locate, demonstrate, select, carry, or load merchandise.
Answer customer and employee questions promptly and knowledgeably, including walking customers through projects when needed.
Communicate information about stock, special-order merchandise, product features and benefits, applications, warranties, and Lowe’s programs.
Coach, develop, provide feedback to, and train front-end associates in departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register and following company guidelines.
Provide monetary change to front-end associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with line management and open additional registers as needed to support checkout coverage and turnaround time.
Prepare register areas at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-use items on store-use lists.
Complete cash counting and daily reconciliation duties as assigned.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Recognize common signs of shoplifting, theft, and other security risks and promptly report them to management or Asset Protection.
Maintain housekeeping standards and programs, including Zone Recovery, to keep store and work areas clean and organized.
Maintain a safe and secure work environment, including conducting daily safety reviews, identifying hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements relevant to regular job duties, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines and spotters on power equipment, and using safety devices.
Operate store equipment as needed for the assigned role and department.
Perform other duties as assigned.