Part Time - Head Cashier - Flexible

Lowe's Home Centers•Denver, NC

10d

About The Position

The Head Cashier provides customer service and supports front-end store operations. The role assists customers with locating and selecting merchandise, answers product and project questions, and communicates information about stock, special orders, product features, applications, warranties, and Lowe’s programs. The Head Cashier also coaches and trains front-end associates and helps maintain checkout coverage and efficient lines. The position processes sales, returns, and refunds; manages register supplies and functionality; handles cash and reconciliation duties; and supports customer orders and price matching. It also helps monitor store entrances and exits, identify potential theft or security risks, maintain housekeeping and safety standards, and operate store equipment as needed. Other duties may be assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
Less than 1 year of experience using a computer to input, access, modify, or output information.
Less than 1 year of experience using common retail technology, such as smartphones and tablets.
1 year of retail cashier experience.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and protection plans, and explaining warranties, product features, and benefits.
1 year of experience as a head cashier.
Less than 1 year of experience working in any department at a Lowe’s retail store.
1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than 1 year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Understand customer needs and assist with locating, demonstrating, selecting, carrying, and loading merchandise.
Answer customer and employee questions and guide customers through products and projects when needed.
Communicate information about stock, special orders, product features, applications, warranties, and Lowe’s programs.
Coach, develop, provide feedback to, and train front-end associates in departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to front-end associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with line management and open additional registers when needed to maintain checkout coverage.
Prepare register areas at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-use items on store-use lists.
Complete cash counting and daily reconciliation duties as assigned.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
Maintain cleanliness and organization in accordance with housekeeping standards and programs, including Zone Recovery.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements relevant to assigned duties, including top-stock safety, reinstalling safety cables, use of aisle blockers, tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.