Part Time - Head Cashier - Flexible

Lowe's Home Centers•Mebane, NC

10d•Onsite

About The Position

The Head Cashier provides customer service and supports front-end store operations at Lowe’s. The role assists customers with finding and selecting merchandise, responds to questions, and shares product, stock, special-order, feature, application, and warranty information. The Head Cashier also coaches and trains front-end associates; processes sales, returns, and refunds; supports register coverage and checkout flow; and performs cash-handling and reconciliation duties. Additional responsibilities include monitoring store entrances and exits, reporting potential security concerns, maintaining a safe and organized work environment, and operating store equipment as needed. Other duties may be assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than one year of experience using a computer to input, access, modify, or output information.
Less than one year of experience using common retail technology, such as smartphones and tablets.
One year of retail cashier experience.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

One year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and protection plans, and explaining warranties, product features, and benefits.
One year of experience as a head cashier.
Less than one year of experience working in any department at a Lowe’s retail store.
One year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than one year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Seek out customers to understand their needs and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Respond knowledgeably and promptly to customer and employee questions, including walking customers through projects when necessary.
Communicate information about stock, special orders, product features, applications, warranties, and Lowe’s programs.
Coach, develop, provide feedback to, and train front-end associates in departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to front-end associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with line management and open additional registers when needed to maintain checkout coverage.
Prepare the register area at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-use items on store-use lists.
Complete cash counting and daily reconciliation duties as assigned.
Monitor cash drawer and cash recycler levels to ensure they remain within required limits.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks, and promptly communicate concerns to management or Asset Protection.
Follow housekeeping standards and programs to maintain clean and organized store and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements relevant to regular duties, including requirements for top stock, safety cables, aisle blockers, power-equipment tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.