Horizontal Directional Drilling (HDD) Account Manager

Kondex Corporation•Lomira, WI

About The Position

At Kondex Corporation, the HDD Account Manager grows the company’s Horizontal Directional Drilling business by proactively developing relationships with dealers, distributors, and contractors. The role requires a strong understanding of HDD applications, field performance, and contractor needs. It drives profitable revenue growth through account development, new business acquisition, product demonstrations, training, issue resolution, market intelligence, and opportunity identification. The position serves as Kondex’s primary commercial representative in the field and plays a critical role in expanding market penetration and customer loyalty.

Requirements

Five or more years of successful sales, account management, or field service experience in HDD or underground utility installation markets.
Demonstrated success growing territories, developing accounts, and generating new business.
Strong mechanical aptitude and comfort with field-based applications.
Ability to communicate technical information to customers.
Experience conducting or supporting product demonstrations and training.
Working knowledge of Microsoft Office and CRM systems.
Highly desirable behavioral competencies include customer orientation, communication, influence and positive impact, results orientation, problem solving and decision making, and organizing and planning.

Nice To Haves

Bachelor’s degree in Business, Engineering, Construction Management, or a related field.
Experience working with dealer or distributor networks and negotiating at the dealer or distributor level.
Experience with HDD tooling or drilling operations.

Responsibilities

Grow existing accounts through relationship development, territory planning, and proactive account management.
Develop new business opportunities with dealers, distributors, and contractors.
Achieve sales and margin objectives and maintain an active sales pipeline.
Recommend product applications that provide a competitive advantage in different regions.
Support distribution development, including dealer onboarding, training, capability development, and territory coverage improvements.
Collaborate with HDD Account Managers and the Market & Product Strategy Manager to share voice-of-customer feedback, competitive insights, and application trends.
Build and maintain relationships with HDD dealers, distributors, and contractors.
Conduct dealer and distributor visits, contractor meetings, and jobsite visits to understand application needs and product performance.
Explain Kondex product benefits and competitive positioning to customers.
Resolve customer concerns and coordinate issue resolution with internal teams; provide timely support to dealers and contractors.
Assist the Director of Sales with escalated customer needs.
Create and manage account plans, sales forecasts, and territory strategies; track account performance and recommend corrective actions.
Maintain accurate CRM entries, account plans, opportunity pipelines, and required reports.
Conduct and support product demonstrations, training sessions, jobsite evaluations, and industry events.
Coordinate with Engineering and Quality to address field issues and support product performance.
Monitor competitive activity, dealer behavior, pricing, and HDD market trends.
Report on industry trends, best applications, and regional market needs related to HDD applications, tooling performance, and field operating conditions.
Provide timely and accurate market feedback to internal stakeholders.
Travel to customers, trade shows, and other activities approximately 75% of the time.